Sales Account Specialist II

Accelerate The Possible

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people, and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine, and other goods. We value their trust by making safety our guiding principle. It's our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives, and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities, and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

Job Description

Role Overview

The Sales Account Specialist II role will help to improve the customer experience of onboarding new items. This role will work with the cross functional teams that support Global Key Accounts (GKA) to organize the deliverables & inputs required to support first production of new items. Role will require strong attention to detail, ability to work collaboratively to problem-solve, and solutions focused mindset. This role will report directly to a Director of Global Key Accounts (GKA), supporting several to the top growing accounts.

What You Get To Do

• Improve Customer Onboarding Experience: Serve as key internal partner to support identified tasks for the Global Key Account Managers, to include:
• New Item Deliverable Collect & Organize: Collect customer dielines, artwork, plant preferences (core size, rewind, OD, packaging), organize in SharePoint & SFDC. Accountable for system data accuracy, integrity, and completeness for sales orders and processes. Tracks down open deliverables, supports organizations within Amcor systems.
• New Item Set-up Stage Gate: Work with cross functional partners to move items through (dieline creation à artwork approvals à new item creation à first commercial order)
• Price Quotes: Submit PQRs for trials & new items, ensure new items are added to price lists.
• SalesForce.com: Supports sales team in collecting key deliverables to advance projects within the Amcor Growth Accelerator process in SFDC, details may include: gross margin (GM), pocket margin (PM), tech specs, opportunity volumes, and scale-up timing.
• Process Improvement: Develop and standardize data management processes, collaborating cross-functionally to identify and implement end-to-end improvements. Analyze complex information to evaluate risks and opportunities, generating creative, data-driven solutions that optimize outcomes for both the customer and the company.
• Sales Development: Learn flexible packaging, Amcor systems, and sales foundations (Growth Accelerator, Amcor University), through practical experience supporting the L'Oreal as primary sales contact.
• Accounts Receivables (AR): Assist Amcor CAS and AR teams with the resolution of open AR balances.
• Aging Inventory: Develops strategy to be executed by CAS to move aged/aging inventory, isolate issues with demand signals, focusing on mix improvement.
• SQA Audit Prep Support: Owns coordination of customer SQA deliverables with Amcor sites, quality, and regulatory teams.
• Samples & Prototypes: Coordinate fulfillment of prototype orders, sample and mock-up requests.
• Engagement Resource Support: Support Sales team with adhoc presentation development requests, slides for business reviews, workshops, sustainability updates.
• Team Support: Serve as the primary contact and back-up for designated team members, ensuring seamless service continuity and consistent performance against departmental KPIs through standardized back-up processes.

Percentage Breakdown of Role's Responsibilities:

• New Item Creation to Commercialization: 40%
• Customer Engagement: 25%
• Inventory Management: 15%
• Creative Problem Solving: 10%
• Customer Account Maintenance: 5%
• Miscellaneous: 5%

Relationships:

Internal:

• Sales Teams: Key Account Managers, Global Key Account Managers, Directors
• Cross Functional Teams: Customer Account Specialists, Project Managers, Marketing Managers, R&D Engineers

External:

• L'Oreal: Develop relationships with L'Oreal cross functional teams (sites, co-mans, Sourcing, Pack R&D, Developers, Launch Managers, Color & Artwork brand leads).
• Select contacts at Global Key Account(s) to support with receipt of new item creation or SQA audit deliverables.
• Back-up coverage for Key Account Managers to support with vacation coverage.

What We Value:

• Results Orientation
• Proactive, Self-Starter
• Strong Organization Skills
• Clear Communicator
• Customer Focused Obsession

What We Want From You:

• Education: Bachelor's degree (preferred)
• Experience: 3+ years of professional experience, in large matrixed organization
• Travel: Ability to travel up to 10% to support internal & external relationship & process development
• Unique Skills:
• Strong aptitude for time management, project management, and organizational skills
• Strong verbal and written communications skills
• Computer and system navigation skills: Microsoft (Outlook, TEAMS, Excel, PowerPoint, Word), CRM (Salesforce.com), Business Analysts (Pandora, PMBD, BI), Collaboration Tools (SharePoint)

Our Expectations

We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:

• Our people are engaged and developing as part of a high-performing Amcor team
• Our customers grow and prosper from Amcor's quality, service, and innovation
• Our investors benefit from Amcor's consistent growth and superior returns
• The environment is better off because of Amcor's leadership and products

Equal Opportunity Employer

Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you would like more information about your EEO rights as an applicant under the law, please click on the Know Your Rights: Workplace Discrimination is Illegal Poster. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.

E-Verify

We verify the identity and employment authorization of individuals hired for employment in the United States.

Benefits

• Medical, dental and vision plans
• Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
• Company-paid holidays starting at 9 days per year and may be slightly higher by location
• Wellbeing program & Employee Assistance Program
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