Sales Operations Analyst - Remote Eligible

Sales Operations Analyst

Dropbox isn't just a workplace—it's a living lab for more enlightened ways of working. We're a global community of more than 2,000 bold visionaries and resourceful doers who are shaping the future of Dropbox—and with it the future of work. Our Virtual First model combines the flexibility of a distributed workplace with the power of human connection, making space for both meaningful work and meaningful relationships. With our start-up mindset and enterprise-level opportunities, you can be who you are and grow into who you're meant to be. Here, you can own your impact to make work more intuitive, joyful, and human—for you as a Dropboxer and for hundreds of millions of people worldwide. If you're ready to push boundaries—and yourself—Dropbox is ready for you.

Our Customer Strategy & Operations (CSO) team sets and drives key business initiatives across the company. We complement and support product, engineering, sales, and marketing teams across three critical areas: corporate and business unit strategy, business planning and sales operations, and business systems and tools development.

We're looking for a motivated and detail-oriented Sales Operations Analyst to join our dynamic team. This is a great opportunity for someone early in their career to gain hands-on experience in a fast-paced SaaS environment. You'll play a key role in supporting our sales processes and systems, helping drive efficiency and accuracy across our operations.

Responsibilities:

• Reporting and Analysis:
• Build and maintain sales reports and dashboards to track key performance indicators
• Monitor data quality and integrity across systems; identify and resolve discrepancies
• Analyse sales performance and provide insights to inform decision making
• Process Improvement:
• Identify opportunities to streamline workflows and improve sales operations
• Partner with IT and Sales to implement changes that enhance efficiency
• Stakeholder Support:
• Respond to ad hoc sales support requests, providing timely and practical solutions
• Collaborate with stakeholders to tailor reporting and share insights that support local and global sales efforts
• System & Data Governance:
• Ensure consistent and accurate data entry across Salesforce and related tools
• Promote system adoption and adherence to data governance standards

Requirements:

• Bachelors degree in Business Administration, Marketing, Data Analytics, or a related field
• 1-2 years of experience in sales operations, business analysis, or a related role, preferably within a SaaS environment
• Proficiency in Salesforce CRM and familiarity with enterprise SaaS tools like Gong, ServiceNow etc
• Conversational intelligence tooling experience a distinct advantage
• Strong analytical and problem-solving skills, with the ability to interpret and present data from multiple sources
• Excellent interpersonal, verbal, and written communication skills
• Ability to manage multiple tasks and meet time-sensitive deadlines with a high degree of accuracy and attention to detail
• Demonstrated proficiency with Excel and/or Google Sheets, including pivot tables and VLOOKUP functions

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.