Sales Director, London

Sales Director, London

Sales Director, London

APPARATUS is a New York-based designer and manufacturer of a distinctive catalog of high-end, high-touch lighting, furniture and objects. We produce both in-house and with the support of high-quality external partners; our catalog is sold globally.

This role manages and cultivates a book of business while leading a sales team to measurable goals and overseeing gallery operations. The Sales Director operates as a knowledgeable and engaging brand ambassador for APPARATUS, driving sales generation and client engagement while ensuring delivery of the best possible client experience. This is an in-person role based in our London Gallery.

Responsibilities

Sales Leadership and Team Management

• Provides senior-level leadership and directly manages a client-focused sales team.
• Ensures successful team performance to sales targets and established KPIs.
• Gives team members thoughtful and helpful coaching/feedback that results in action and measurable improvement.
• Drives operational effectiveness of entire team to ensure accurate and timely information sharing internally and externally.
• Develops deep understanding and utilization of internal technology tools to monitor multiple lines of business, track revenue and coach team to consistently effective results.

Business Development and Client Engagement

• Accountable for all aspects of sales generation, client engagement, and revenue growth within territory.
• Represents APPARATUS at industry events, openings, and networking opportunities throughout the year, acting as a clear representative of the brand and engaging with the design community.
• Ensures consistent deployment by the sales team of APPARATUS-approved client engagement activities to grow business including follow-ups, thank you notes, re-engagement correspondence, micro-events, and studio visits.
• Effectively monitors and communicates updated order timelines, possible delays and deliveries to relevant team members and clients.

Gallery Operations and Brand Standards

• Manages aesthetic and operational oversight of the London gallery and escalates any maintenance issues as needed.
• Partners with headquarters team to lead client experience standards, maintain the upkeep of visual standards, and continually refine client engagement within the gallery.
• Partners with Brand team to develop and implement both large- and small-scale events in the gallery, with a focus on continued community building.
• Ensures implementation and upkeep of headquarters policies and procedures.

Product Knowledge and Strategic Communication

• Develops and maintains the highest level of aesthetic and technical knowledge about the APPARATUS collections, customization options and specifications.
• Acts as a trusted liaison and conduit of information with headquarters leadership.
• Applies brand language and ethos to lead a team focused on client experience and positive engagement.

Qualifications

• Bachelor's degree or equivalent experience, with minimum 6-8 years sales experience in the interior design industry and/or with luxury products.
• Prior experience managing a team in a similar leadership role.
• Experience working with a variety of clients and stakeholders with a high value placed on elevated service.
• Demonstrated ability to communicate clearly and effectively; ability to delegate and drive for results.
• Proven ability in a high-paced environment that values consistency, efficiency and excellence.

Skills

• Able to motivate and inspire a team and drive measurable results.
• Clear and concise verbal and written communication skills.
• Knowledge and interest in interior design, architecture and textiles.
• Strong aesthetic skills with a keen eye for detail.
• Excellent time-management skills, independent drive and the ability to work well under pressure or in the midst of competing priorities.
• Solutions-based thinker with a consistently positive attitude, displayed both as an individual and within a collaborative team of peers, directors and senior leadership.
• Ability to foster open communication, accept delegation, manage up, effectively respond to feedback and proactive in seeking support and help when needed.
• Places excellence in experience at the forefront of communications and interactions.
• Desire to be a part of a team, flexible, and has the ability to pivot as needed to accomplish company goals.
• Proven record of attracting, developing, and retaining talented people.
• Able to be trusted with sensitive, confidential and proprietary information.

Work Schedule

• Full-time gallery hours
• Longer hours and weekend availability as needed

Performance Review and Check-ins Schedule

• Regular check-ins
• Annual performance review

This is a full-time position with competitive compensation and benefits. We are an Equal Opportunity Employer. Position is based in our London Gallery. Must be legally authorized to work in the U.K.