Demand Generation Process Transformation Program Manager - WW Sales & Sales Finance

Demand Generation Process Transformation Program Manager - WW Sales & Sales Finance

Imagine what you could do here. The people here at Apple don't just create products — they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Apple is looking for a dynamic, highly motivated Business Transformation Program Manager to join the WW Sales & Sales Finance team.

In this role, you will partner with numerous cross functional business and product teams to design workflow and technical solutions that support the sales and sales finance teams in driving Apple's multi-billion dollar demand generation strategy. You will lead initiatives from concept through launch, identifying bottlenecks and designing scalable solutions to solve them along the way. You will be responsible for defining high-impact goals, breaking them into actionable work streams, and driving successful delivery with measurable outcomes. To start, your scope will focus on transforming the business process of demand generation execution, from deal approval to term sheet creation to payment, as well as the associated contra-revenue accruals and forecast process. You will partner with worldwide and regional finance leads, operations, legal, and engineering to drive workflow optimization through process, data and technology solutions. You'll lean heavily on your creative problem solving, project management, and influence and execution skills to drive process standardization and best practice implementation with the goal of saving time, improving controls and enabling analytics and AI in this space.

Responsibilities

• Engage subject matter experts across regions and functions to deeply understand their existing processes, needs and pain points.
• Collaborate with business process owners to lead process design.
• Drive business process alignment, adherence, and governance to global process requirements and best practices.
• Partner with technical and data technology teams to drive standardized solutions and accelerate process stabilization.
• Implement a data-driven approach to measuring process health.
• Develop and handle continuous improvement plans for complex global projects.
• Persuade stakeholders to accept new ideas and ensure successful implementation of complex solutions.
• Provide expert thought leadership and strategic contributions.
• Clearly communicate the vision, how to get there, status updates and KPIs in regular status updates with senior leaders.
• Operate autonomously. Solve complex problems with little precedent.
• Become the go-to expert and thought partner for current and ideal state process within this domain.

Minimum Qualifications

• 8+ years of experience.
• Experience driving process transformation.
• Strong program management skills.
• Excellent communication and executive presence — confidence and experience briefing senior stakeholders.
• Highly self-motivated, with demonstrated critical thinking and creative problem solving skills.
• Ability to learn complex processes in a dynamic work environment on a steep learning curve.
• Comfortable with highly variable global hours, international travel and in-person collaboration with local teams.
• Ability to excel and execute in an environment without rigid roles and responsibilities or dedicated stakeholder bandwidth.

Preferred Qualifications

• Experience & Subject-Matter Expertise
• 8+ years of experience in project and/or program management, preferably within Sales Finance or Revenue Operations functions.
• Proven track record of driving organizational change at scale, preferably global in nature.
• Deep experience with project management tools and approaches, including agile, waterfall, etc.
• Experience documenting current state processes, associated pain points, and using that to design and document future state processes.
• Proven ability to drive ruthless cross-functional prioritization by defining and measuring quantitative and qualitative ROI metrics.
• Proven ability to analyze data from enterprise applications, and understand how to leverage it for complex end-to-end transactional and reporting processes.
• Leadership & Execution
• Ability to define strategic goals and drive execution across multiple functions and work streams with minimal supervision or precedent.
• Mastery of project planning and resource management.
• Adept at breaking down complex problems into manageable initiatives.
• Comfortable managing ambiguity and dynamically adjusting plans.
• Communication & Interpersonal Skills
• Proven track record gaining senior leadership buy in.
• Outstanding ability to ensure broad stakeholder alignment and clarity at every stage in a project.
• Proven ability to gain alignment across multiple, strongly diverse perspectives at varying levels of the organization.
• Strong relationship-building skills across technical and non-technical team members.
• Technical
• Advanced skills in data analysis tools (Excel, SQL, Tableau, CODA, PowerBI)
• Experience working on enterprise systems and technology transformation projects
• Avid explorer of AI systems and applications to business process
• Ability to stand up local POCs to stress test requirements and pilot solutions

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $146,300 and $244,100, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant At Apple, we believe accessibility is a fundamental human right. You'll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong. Learn about accessibility in Apple's workplace Learn about reasonable accommodations for job applicants Apple accepts applications to this posting on an ongoing basis.