Director IT , Sales And Ecommerce Management

Director Of It, Sales Management and ECommerce

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

The Director of IT, Sales Management and ECommerce leads the strategic and technical execution of enterprise Sales, Ecommerce platforms enhancing the digital customer experience. This role will bring in strong leadership and oversight to the team while partnering very closely with business stakeholders. This role is responsible for architecting scalable, secure, and integrated solutions that support Sales management with Opportunity, Configurations, Quotations and Contract Management. This role will also manage applications involved in external customer interactions & Sales processes for via B2B channels, Ecommerce, customer self-service, and omnichannel engagement. The director will partner with business stakeholders, product owners, and engineering teams to deliver seamless digital transformation journey and drive operational efficiency for the business.

Key responsibilities:

• Define and execute the IT roadmap for after market Sales Transformations aligned with business growth and digital transformation goals.
• Serve as the strategic interface with business units for the purpose of technology strategy development, roadmap development, solution discovery, service management, and project portfolio management.
• Develop and maintain relationships with strategic solution providers to keep abreast of industry technology trends and developments.
• Collaborate with strategic partners, to identify, evaluate and recommend new business process and business application solutions to address emerging business needs, and develop product and project road maps.
• Serves as subject matter expert and manages personnel performing the build, test and deployment of complex business application solutions. Ensures these solutions are technically sound, cost effective and adhere to accepted industry best practices.
• Plans and manages personnel to deliver project and support service in area of responsibility within allocated budget. Develops project, service and cost center budgets. Ensure timely renewal of maintenance and subscription contracts.
• Plan and manage large, highly complex cross functional projects to ensure effective and efficient execution in line with guardrails of scope, timeline, budget and quality. Directs project managers managing medium to large scale projects.

Experience:

• 10-15 years of experience in senior IT leadership roles, with 5+ years in Sales Management for Service/Maintenance and Parts/Products, Global Contact Center and ecommerce on digital platforms.
• Working experience & knowledge in the after market Sales & Service activities of discrete product manufacturing global companies such as Opportunity, Quotations, Pricing of Service and Parts, Contract management, Customer interaction portals, self-service transactions (Order Management Quotes & Sales Orders), Part repair workflows, B2B and Sales automation processes.
• Implementation experience for a Quote to Cash process using SAP S/4HANA, SAP ERP, SAP CPQ, SAP Commerce Cloud, SAP Sales/Service Cloud V2 is desired.
• Must have 3-5 years of experience as a manager of employees.

Interpersonal Skills:

• Excellent communication, leadership, strategic thinking and stakeholder management skills
• Negotiates and influences the opinions of others at the senior executive level and in external organizations.
• Acts as a trusted business partner who understands the customer's business objectives.
• Strong vendor management and stakeholder engagement skills.
• Ability to work effectively in a fast-paced, dynamic and global environment.
• To succeed, the role requires a high capacity for complexity and a strong ability to understand business needs.

Education Qualifications:

• Bachelor's or Master's degree in Computer Science, Information Systems, or related field.

Travel: up to 25%

Employee Type: Assignee / Regular

Relocation Eligible: Yes