Outbound Telephone Sales

Call Center Support

Automation Personnel Services is looking for Call Center Support for a company based in North Houston, TX, electronics company operating in casino gaming industry. Ownership is actively involved in all areas of the company, working primarily with managers and operations.

Pay Rate: $18.00 - $20.00 per hour (Based on Experience) Noncommissioned Annual bonus; SPIFs available

Schedule and Hours: Monday – Friday 8:00am – 5:00pm

Support Assistant Duties and Responsibilities:

• High volume telephone and email contact with existing customers; no cold calls
• Understand customer needs, ask if need more of same or other, match with product, send quote, follow up, accept and process orders
• Escalation to sales department any difficult or special sale
• Escalation to customer service department any order issue or service request
• Escalation to tech department any technical need or question
• Gather any needed marketing information
• Enter notes into CRM and update customer information for each engagement
• Work from daily call schedule of assigned customers
• Support assigned sales representative with order entry or follow up
• Maintain a cheerful, professional attitude in calls and emails

Support Assistant Qualifications and Requirements:

• Familiarity with CRM systems
• Familiarity with Microsoft Office 365 suite (Excel, Word, Outlook; Teams is a plus)
• Experience with high volume call centers for sales orders and general support
• Experience reading prior customer notes and sales history, and factoring that into customer engagement
• Must have strong data entry skills and excellent verbal and written communication skills with a clear and friendly speaking voice.
• At least 1-2 years’ experience with high volume customer engagement of sales related communications
• Call center experience preferred but not required
• B2B customer engagement preferred but not required, no retail sales
• Support of technical products preferred but not required
• Enthusiastic and positive with excellent multitasking skills

Job Type: Full-time, Temporary

Benefits:

• Weekly Pay
• 401(k) retirement plan
• Medical, dental, vision, short-term disability and life insurance
• 5 paid Vacation Days after 1 year of continuous service (paid as a service bonus)
• 6 paid Holidays after 1500 continuous hours of service within a calendar year

Interested in this job?

Click Apply Now, email your resume to apsHoustonNorth@apstemps.com, or call us at 832.585.5906 to learn more. You can also apply in person at our office located at:

Automation Personnel Services Houston North Branch 2129 FM 2920 Suite 200 Spring, TX 77388

Bonus Opportunity!

We are also offering a $50.00 referral bonus. Both employee and referral must stay on assignment for 30 days to receive the payout.

About Automation Personnel Services

Automation Personnel Services is an award-winning staffing agency with more than 30 years of experience in manufacturing and light-industrial staffing. Automation Personnel Services is the winner of the ClearlyRated® Best of Staffing Talent Award from 2019-2024, and the ClearlyRated® Best of Staffing Client Award from 2016-2024. Automation Personnel Services is also the recipient of the Safety Standard of Excellence Award by the American Staffing Association and was named one of the Best Staffing Companies to Work For 2022 by CIO Views Magazine.

Our goal is finding you the right job! Equal Opportunity Employer APSHoustonNorth