Inside Sales Manager Ll (remote In Phoenix) - Remote Eligible

Job Summary

Leads and manages Inside Sales Leaders and Representatives across multiple Market Areas, driving revenue growth through expert sales of WM services via telephone. This role combines strategic oversight with hands-on leadership to develop high-performing sales teams and implement targeted sales and marketing initiatives that align with customer needs and business objectives. This position is remote (with some on-site office time required) however the employee must reside in the greater Phoenix, AZ area or commute/travel to Phoenix, AZ based on business need.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

• Develops, maintains and reinforces the corporate sales strategy and design with the Segment targeted Inside Sales Team.
• Establishes and maintains a high level of customer satisfaction on all sales transactions. Communicates to and works with the Segment VPs, GSDs, GSMVPs and ASDs to help resolve unique customer issues.
• Ensures team members meet or exceed sales goals for new sales.
• Forecasts and recruits qualified candidates.
• Develops and executes ongoing training that provides both formal training and informal coaching sessions. Encourages feedback and is available to answer questions, provide direction and/or offer assistance when needed. Updates reference material as appropriate.
• Participates in training and coaching the Inside Sales staff.
• Assists in the communication and maintenance of the Corporate pricing and service strategies.
• Drives execution of sales plans across teams, ensuring alignment with business objectives.
• Translates goals into actual strategies.
• Sets up and maintains accurate customer records for all customer interactions. This includes prospect data, contracts, orders and service machine documentation.
• Takes initiative to drive change and identify ongoing improvements to increase efficiency and profitability and professionally present to Senior Leaders.

Supervisory Responsibilities

Direct supervision of up to 2 Inside Sales Managers. 1 Inside Sales Supervisor and 45 ISR's.

Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

• Education and Experience: Bachelor's degree (accredited), or in lieu of degree, High School Diploma or GED and four (4) years of relevant work experience.
• Experience: Three (3) years in direct business-to-business sales or a minimum two (2) years of inside sales management experience.
• Internal requirements include 3 years of proven success in a Level 4-6 sales position. An additional three (3) years of business-to-business sales management may substitute for a Bachelor's degree.
• None required.
• Other Knowledge, Skills or Abilities that Contribute to Success:
• Build Relationships
• Communicate With Impact
• Demonstrate Adaptability
• Demonstrate Integrity and Courage
• Demonstrate Professionalism
• Demonstrate Leadership/Coaching
• Initiate Action
• Produce Results
• Think Strategically
• Focus On Customers
• Gain Commitment
• Influence and Negotiate
• Leverage Diversity
• Manage Work/Time
• Plan and Organize
• Use Ethical Practices

Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Normal setting for this job is: Work From Home. The expected base pay range for this position across the U.S. is $96,500 - $136,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for incentive pay.

Benefits At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.