Inside Sales Representative - Bilingual

Inside Sales Representative

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all. We are seeking an outgoing, organized, and friendly Inside Sales Representative to join our team and provide top-notch service to our customers over the phone, via email, virtually and using written communications. This Inside Sales Representative will support the PCA Skin brand, and must be fully bilingual english/spanish. The Inside Sales Representative directly interacts with our customers to answer all questions, troubleshoot concerns, process orders, register for education and maintain our company's high standard for service excellence. This individual will enjoy answering product questions, encouraging customer education and increasing product purchases. They will possess superb time management skills, with the natural ability for quick thinking and easily overcoming objections.

The success of the Inside Sales Representative hinges on:

• Offering helpful solutions and providing a superior customer experience
• Achieving sales goals and business objectives as directed
• Handle customer inquiries and complaints
• Document important customer information within C4C for future reference
• Maintain knowledge of company products and services
• Field all incoming calls, emails and respond in a timely manner
• High level of attention to detail and time management
• Actively seeking in-depth understanding of systems and policies
• Self-motivated with excellent verbal skills
• Developing a deep understanding of customers' needs
• Ability to thrive in a team environment
• Demonstrating strong follow through

This will happen by ensuring you consistently focus on upholding CP Skin Health customer service standards by going above and beyond for every customer at all times. Clear and effective communication as well as a solid foundation of industry and product knowledge is integral to building and maintaining strong customer relationships.

A typical day may include:

• Answering inbound calls from licensed professionals
• Offering helpful solutions and providing a superior customer experience
• Troubleshooting customer concerns
• Increasing PCA Skin & EltaMD product knowledge for existing customers
• Making focused outbound calls pertaining to sales and education courses
• Answering product questions from clinicians that lead to compelling recommendations
• Accurately placing orders for professional customers
• Encouraging licensed professionals to take advantage of continued education
• Responding to inquiries from the orders@pcaskin.com email distribution group
• Attending advanced training to learn about product updates and revised protocols
• Giving and receiving professional advice to remain connected to PCA Skin products

Required qualifications:

• Licensed esthetician, with 2+ years experience strongly preferred
• 3+ years of Inside Sales/Customer service experience
• Bilingual English/Spanish

Preferred qualifications:

• Ability to work well in a fast paced environment
• Self-motivated with aptitude to work individually, as well as within a team
• Capable of communicating up, down and across levels in the organization
• High level of attention to detail
• Excellent verbal and written communication skills
• Outstanding problem solving skills
• Skilled in Google suite
• Experience with Five9 or a comparable call center phone system

Compensation and Benefits:

Salary Range $54,000.00 - $55,000.00 USD + bonus eligibility Pay is determined based on experience, qualifications, and location. Salaried employees may also be eligible for discretionary bonuses, profit-sharing, and long-term incentives for Executive-level roles. Benefits: Salaried employees enjoy a comprehensive benefits package, including medical, dental, vision, basic life insurance, paid parental leave, disability coverage, and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements. Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employee's hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies.

Our Commitment to Inclusion:

Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer:

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law. Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form (https://docs.google.com/forms/d/e/1FAIpQLSdaxk_eF4utznQoVHlxmL9jVFJbOkM4Oe5CAdKOg-h9EPdLfg/viewform) should you require accommodation. For additional Colgate terms and conditions, please click here (https://www.colgatepalmolive.com/content/dam/cp-sites/corporate/corporate/en_us/corp/locale-assets/pdf/colgate-terms-and-conditions-2023.pdf) .