Sales Support Consultant - Mining

Sales Support Consultant

Your work shapes the world at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. As a Sales Support Consultant, you'll be at the heart of the growth and success of our MineStar Autonomous Haulage System (AHS) product line. This is more than a support role — it's a strategic position that connects innovation, customer success, and global impact.

Why This Role Is Exciting

• Be a critical contributor to one of the most advanced technologies in mining.
• Build strong relationships with senior leaders across the organization.
• Gain high-level exposure and visibility while driving real results.
• Help shape customer migration strategies and develop tailored incentives to support adoption.

What You Will Do

• Opportunity Management
• Act as the bridge between regional sales teams and the Salesforce platform.
• Ensure opportunities are accurately tracked — including timing, quantities, part numbers, and probabilities — to support strategic decision-making.
• Customer Lifecycle Strategy
• Collaborate with subject matter experts (SMEs) to assess product evolution impacts.
• Develop customized commercial support plans for each customer to ensure seamless transitions and long-term satisfaction.
• Inventory & Supply Chain Collaboration
• Work closely with the MineStar supply chain team to recommend stocking levels.
• Manage end-of-life transitions and ensure inventory aligns with upcoming deals to minimize lead times and disruptions.
• Regional Engagement & Enablement
• Support regional sales managers and GTM teams in driving awareness and training.
• Prepare, deliver, and follow up on materials that empower dealers and customers.
• Organizational Excellence
• Lead and participate in regular meetings with core teams and leadership.
• Maintain strong organizational and communication skills to manage multiple priorities across global regions.

What Skills You Will Have

• Industry Knowledge
• Demonstrates a strong understanding of the mining industry, including current trends, operational challenges, regulatory frameworks, and key players. Applies this knowledge to support sales strategies and provide relevant insights that resonate with mining clients and stakeholders.
• Decision Making and Critical Thinking
• Applies advanced analytical skills and data mining techniques to uncover trends, optimize sales support processes, and provide actionable insights tailored to the mining sector.
• Customer Focus
• Prioritizes customer satisfaction by aligning solutions with the unique needs of mining operations. Leverages deep industry familiarity to craft customized support strategies that enhance client relationships and drive long-term value.
• Effective Communications
• Excels in presenting technical and strategic information clearly to both internal teams and mining clients. Uses strong communication skills to interpret needs, share insights, and foster collaboration across diverse audiences.
• Relationship Management
• Builds and maintains trusted relationships with customers, vendors, and internal stakeholders. Applies relationship management techniques to support sales efforts and ensure consistent client engagement.

Additional Information

• The primary work location for this role is Peoria, IL, or Tucson, AZ, with a requirement to work on-site full-time at a Caterpillar facility. This position may require 25% travel. Domestic relocation assistance is not available. Visa sponsorship, international assignments, or payroll transfers are not available for this role.
• Summary Pay Range: $95,640.00 - $143,520.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
• Benefits
• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement * These benefits also apply to part-time employees