Customer Service & CS Sales Representative - Train On Site/home Office Program - Remote Eligible

Service And Sales Specialist

The Service and Sales Specialist is an entry level position responsible for responding to service inquiries through inbound telephone and mail communications in coordination with the Customer Service team. The overall objective of this role is to provide resolution to client inquiries while identifying cross sell opportunities.

This position requires you to complete training onsite at 9060 S Rita Road, Tucson, AZ. After training, you may have the option to participate in our Home Office Program where you will work from home if you are performing in role, have proper working conditions and technology that is required.

Responsibilities:

• Assist in evaluating client financial needs to identify and offer new Citi products and solutions
• Interact with customer inbound calls and provide customer service, as necessary
• Align client needs to product service solutions within a complex sales-based environment
• Communicate the value and benefits associated with Citi products and services to clients
• Achieve monthly individual/team-based established sales goals
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 1-3 years of relevant experience
• Sales and customer service (financial services, call center, retail) experience preferred
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated problem-solving and decision-making skills

Education:

• High School diploma or equivalent

Resume must be attached for consideration.

Job Family Group: Customer Service

Job Family: Service & Sales

Time Type: Full time

Primary Location: Tucson Arizona United States

Primary Location Full Time Salary Range: $41,600.00 – $53,600.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.