Outbound Medicaid Sales Coordinator? - Bilingual (english/spanish)
Bilingual Outbound Medicaid Sales Coordinator
BroadPath is a company that thrives on fostering personal growth and professional excellence. We are currently seeking qualified and passionate individuals to join our team as a Bilingual Outbound Medicaid Sales Coordinator to work from home. Bilingual proficiency in English and Spanish is required. Our Bilingual Outbound Medicaid Sales Coordinators will be results-driven, personable individuals with a passion for delivering exceptional customer experience.
Compensation Highlights:
Base Pay: $17.00 per hour
Bonus Pay: up to $1.50 per hour, based on meeting specific performance and attendance metrics in production (to be discussed in training)
Pay Frequency: Weekly
Schedule Highlights:
Training Schedule: 4 days, Monday-Friday, 9:00 AM – 5:00 PM EST
Production Schedule: Monday-Friday, 9:00 AM – 8:00 PM EST, Saturdays 9:00 AM – 5:30 PM EST
Responsibilities:
Must be bilingual (English/Spanish)
Take a consultative approach when engaging with members
Demonstrate a high level of self-motivation and initiative
Conduct outbound calls to individuals who may qualify for Medicaid, following approved scripts and compliance guidelines
Verify eligibility requirements by gathering demographic, household, and income information from members
Educate members on Medicaid benefits, enrollment steps, required documentation, and timelines
Assist with applications by walking members through the process or directing them to appropriate resources
Update and maintain records in CRM or eligibility systems with accurate, timely, and complete information
Identify barriers (such as lack of documents, confusion about requirements, or language needs) and provide solutions or escalate to support teams
Ensure compliance with HIPAA and state/federal regulations during all interactions
Promote a positive member experience by showing empathy, professionalism, and patience, especially when working with vulnerable or underserved populations
Meet performance metrics, including call volume, quality assurance scores, first-call resolution, and enrollment targets
Be receptive to feedback for continuous improvement
Document and report member DNC and program opt-out requests
Qualifications:
Minimum 1 year of experience in sales, scheduling, or retention, with a strong focus on objection handling
Preferred Qualifications:
Must have strong analytical skills for problem-solving and decision-making
Remains calm under pressure, ensuring a positive member interaction
Excellent communication skills to effectively interact with members and team members
Perks and Benefits:
Paid training
Opportunity to train and work from home
Laptop and USB headset provided for the duration of the assignment (you will provide monitor, keyboard, and mouse)
Diversity Statement:
At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!
Equal Employment Opportunity/Disability/Veterans
If you need accommodation due to a disability, please email us at HR@Broad-path.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process
BroadPath is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law. Compensation: BroadPath has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.