Customer Sales Specialist

Customer Sales Specialist

Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2024 sales of $27.9 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 85 countries served.

A Fortune 154 company with 21,500 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.

What You'll Be Doing

• Responsible for the day-to-day sales support and customer service tasks for specified customers and assigned accounts.
• Researches and responds to customer inquiries expeditiously and with accuracy.
• Serves as a liaison between Arrow's internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), suppliers, and customers.
• Owns the end-to-end quotes and order process for specified suppliers and customers.
• Problem Resolution: Work with appropriate supplier contacts and internal departments to solve pre-sales and post-sales problems.
• Ensures execution and manages the demand creation activity, applicable contracts, value added programs, returns, invoicing, credit, shipping issues, etc.
• Liaison between sales team to perform root cause analysis of any order issues or pricing variances.
• Ensures returns, invoicing, credit, shipping issues, etc. are resolved in a timely fashion and within our service level expectations.
• Attend and participate in customer and supplier calls about metrics, understand products and programs, and set internal action plan and communicate to appropriate account team members.
• Works as closely with your team members within a shared work queue to ensure workload balance and consistency in customer experience.
• May assist less experienced teammates in problem resolution.

What We Are Looking For

• Typically requires a 4-year degree and 2–4 years of experience in customer service, sales, buying, planning, or procurement.
• Identifies key issues and patterns from partial/conflicting data.
• Takes a broad perspective to problems and spots new, less obvious solutions.
• Intermediate knowledge of Microsoft Excel.
• Excellent verbal and written communications skills; must be fluent in English.
• Knowledge of Oracle ERP and Salesforce are a bonus.

What's In It For You

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans and a solid benefits package:

• 30 days of Christmas bonus
• 40% vacation premium
• 12 vacation days plus 2 floating days + sick days + holidays
• Vision and Dental Assistance
• Life Insurance
• Healthcare Insurance
• 10% Food/Pantry Vouchers
• Restaurant Vouchers
• 13% Savings Fund
• Tuition reimbursement
• Wellbeing program
• E-learning
• Access to Arrow's Employee Discount Program
• Growth Opportunities, and more!

Annual Hiring Range/Hourly Rate: $22,208.33 - $27,500.00 MXN Monthly

Location: MX-JAL-Tlaquepaque, Mexico (HPE Guad office)

Time Type: Full time

Job Category: Business Support