Inside Sales Manager

Inside Sales Manager

Arrow Enterprise Computing Solutions, a division of the Arrow Electronics Group (16,500 employees spread across 58 countries, turnover + $29 billion), provides IT professionals (service companies, publishers and integrators) with global technological solutions associated with offers of training and services, in 5 main segments: servers, storage and virtualization, networks and security, infrastructure software and Cloud solutions.

As part of its growth, Arrow ECS is strengthening its teams and is looking for an Inside Sales Manager with an additional language (Italian/Spanish/Dutch).

Key Responsibilities

• Manage and support a team of Inside Sales Representatives focused on renewals, upsell, and churn prevention.
• Drive daily and weekly execution through huddles, performance tracking, and structured follow-up on renewal opportunities.
• Coach team members, provide ongoing feedback, and manage escalations to ensure target achievement.
• Foster a culture of accountability, ownership, and customer excellence while maintaining strong team morale.
• Ensure consistent execution of the renewal process starting 120 days prior to contract expiration.
• Monitor pipeline health, renewal timelines, outreach cadence, and KPI performance (renewal rate, churn, pipeline coverage).
• Identify risks or gaps and escalate appropriately to the senior Inside Sales Manager.
• Conduct regular performance reviews and contribute to individual development plans.
• Ensure CRM accuracy, adherence to sales processes, and proper opportunity tracking.

• Share insights, trends, and field feedback with management.
• Train and onboard new hires on tools, processes, and messaging.
• Reinforce playbooks, renewal sequences, and partner engagement frameworks.
• Support the execution of renewal, churn-reduction, and upsell campaigns and track results.

Required Skills & Qualifications

• Experience as a Senior Inside Sales Representative, Team Leader, or similar role in tech/SaaS.
• Strong knowledge of subscription-based models, renewal cycles, and customer retention.
• Experience in partner-led or channel-driven sales environments.
• Strong coaching, communication, and organizational skills.
• Ability to prioritize effectively in a fast-paced environment.
• Data-driven mindset with strong analytical and reporting skills.
• Proficiency with CRM tools (Salesforce or equivalent).
• Fluent in English and any of the following additional languages - Italian/Spanish/Dutch

What is in it for you?

• Full Permanent contract,
• Social advantages: CNSS, CIMR, Health insurance,
• Very good working atmosphere in a team of passionate collaborators,
• Work culture where you can make an impact,
• Dynamic environment with a friendly work atmosphere,
• Interesting career development opportunities in a quickly growing environment,
• Working within an international organization, recognized worldwide in its sector.

Do you see yourself as our future colleague? If yes – send us your application.

Location: MA-Casablanca, Morocco (Boulevard Al Quods)

Time Type: Full time

Job Category: Sales