Sales Operations Manager

Sales Operations Manager

Manages and oversees the processing of sales orders ensuring accurate receipt and booking, tracking sales shipments, delivery, billing and backlog activities, providing internal sales reports, responding to inquiries regarding status of orders and resolves customer order difficulties.

Manages all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy.

Manages return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved.

Resolve escalated operational related issues including vendor concerns, contract reviews, new programs.

Assign, design and create new processes for special services/programs for customer.

Manages market research to determine special pricing for non-standard items in the interests of ensuring appropriate profit margins are reached and maintained.

Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Manages staff including personnel development, hiring, training, etc. Monitor and review work of staff.

May manage customer quotes activities in line with customer specific strategies, quoting processes, and order management.

What We Are Looking For: Degree holder with a relevant discipline. Related experience in the electronics industry. People management experience with hands-on sales operations background. Positive and can-do attitude.

What's In It For You: At Arrow, we recognise that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package. Medical Insurance, Life Insurance, Special/Extra Leave, 5-Day Work Week, and more!

About Arrow: Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 133 and one of Fortune Magazine's Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2024 sales of USD $27.9 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible.

Location: MY-Penang, Malaysia (Jalan Sultan Ahmad Shah) Time Type: Full time Job Category: Business Support