Call Centre Sales Specialist

Client Relationship Consultant

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership—and that's exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.

At Gallagher Bassett, we pride ourselves on delivering tailored solutions that make a meaningful impact. As part of My Plan Manager, a Gallagher Bassett company, you'll join a team dedicated to empowering people with disabilities to navigate the National Disability Insurance Scheme (NDIS) with confidence. Operating within our Client Services Team, the Client Relationship Consultant role is focused on providing exceptional, client-centered service that simplifies the NDIS experience for participants and their providers.

How you'll make an impact Reporting to the Team Manager, your day-to-day responsibilities will include:

• Connecting with clients via phone to understand their needs and provide tailored support.
• Processing invoices and reimbursements efficiently and accurately, ensuring compliance with service standards.
• Supporting disability service providers to present Agency-compliant invoices and resolve queries.
• Proactively working with providers to ensure a seamless experience for clients, acting as a single point of resolution for their queries.

Your role will directly contribute to improving the lives of people with disabilities by simplifying financial administration and enabling them to focus on their goals.

About You We're looking for candidates who are passionate about delivering outstanding client-centred service and thrive in a fast-paced, structured environment. Your strong communication skills, problem-solving abilities, and empathetic approach will make you a trusted partner for clients and stakeholders alike. To succeed as our next Client Relationship Consultant, you'll:

• Have previous experience in administration, customer service, or call centre roles.
• Demonstrate the ability to build strong relationshipsand work collaboratively within a team.
• Be skilled at multi-tasking, including typing and talking simultaneously.
• Be driven to exceed targetsand deliver exceptional service.
• Hold, or be willing to obtain, a Working with Children Check and an NDIS Worker Check.
• Embody our values of kindness, innovation, inclusivity, and genuineness in everything you do.

Gallagher Bassett is a global leader in insurance, risk management, and organisational wellbeing. As part of our family, My Plan Manager is Australia's first, largest, and leading provider of NDIS plan management services. The NDIS is one of Australia's most significant social reforms, transforming the lives of people with disabilities. At My Plan Manager, we simplify the NDIS by managing financial administration – including budgets, invoices, and compliant reporting – so participants can focus on what matters most to them. Our values of kindness, genuineness, innovation, and inclusivity drive everything we do, and we're proud to be part of the Gallagher Bassett family, delivering solutions that make a difference.

When you join us, you'll enjoy:

• Full-time positionswith flexible rostering (between 8am and 5:30pm, Monday to Friday).
• A bright, modern officein a prime city location with access to free gym facilities.
• The opportunity to arrange hybrid working arrangementsafter probation.
• Ongoing training, support, and guidanceto help you reach your full potential.
• A reward and recognition programto celebrate your achievements.
• Career growth opportunitieswithin a global organisation.
• Two extra days of paid leaveannually to volunteer with a registered charity of your choice.
• A fun, inclusive, and vibrant workplace culturethat celebrates diversity.

To Apply If this opportunity sounds right for you, we would love to hear from you! Click on "Apply for this Job."

We Embrace Equal Opportunity At Gallagher Bassett and My Plan Manager, we don't just accept difference – we celebrate it, support it, and thrive on it for the benefit of our clients, team, and work. We're proud to be an equal opportunity employer that embraces diversity and inclusion.

Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!
• And more...

We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.