Ticket Sales Representative - Georgia Tech

Ticket Sales Representative

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, convention centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

The Georgia Tech Athletic Association (GTAA) and Legends formed a first-of-its-kind partnership to combine opportunities across multimedia rights, premium seating, ticketing, data analytics, business intelligence, and e-commerce into one integrated relationship. The partnership will take a customized and holistic approach for identifying new, engaging, and entertaining platforms for corporate partners and Yellow Jacket fans to connect with Georgia Tech athletics and position the Institute for success and growth in the evolving collegiate athletics landscape.

The Role

The Ticket Sales Representative is primarily responsible for driving revenue and hitting sales goals around the season, group, and premium ticket packages goals. We are seeking a team member with a positive, results-oriented, who can communicate clearly across all platforms. The Ticket Sales Representative will work under the guidance of the General Manager.

Essential Duties And Responsibilities

• The candidate will be responsible for offering a full menu of seating opportunities for Georgia Tech Football and Men's Basketball ticket packages.
• Execute outbound sales calls on all potential customers through prospecting, cold calls, and referrals from current customers.
• Setting and conducting in stadium, arena and out of the office appointments sales appointments.
• Identify and manage a portfolio of 500+ season ticket members, annual fund donors and supporters with specific affiliation and/or interest to Georgia Tech Athletics Association.
• Effectively use Salesforce CRM to maintain accurate records of all client and prospect interactions.
• Assist with managing and stewarding existing pledges and payments from unassigned donors.
• Using primarily online digital strategies, in addition to phone and in-person outreach, you will cultivate our donors' relationship with Georgia Tech, solicit their support of University priorities, and steward their generosity.
• Serve as a main point of contact for general athletics donor inquiries that come in through inbound phone, email, and social media.
• Work in conjunction with Georgia Tech Athletics Association and Ticketing staff to promote and generate sales on all events while providing a great fan experience.
• Reach and exceed individual and team sales revenue goals.
• Must be willing to work non-traditional hours, weekends, events and game days.
• The candidate will be accountable for certain levels of activity (calls made/appointments set) and goals.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Prior experience working in the professional or collegiate sports and entertainment industry is a plus.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficient in software programs including Salesforce CRM and Paciolan.
• Ability to handle heavy volume of outbound and inbound phone calls and emails.
• Excellent interpersonal verbal and written communication skills.
• Strong time management and organizational skills with an attention to detail.
• Candidate should possess an optimistic team-first attitude, as well as a competitive desire to be the best.
• Candidate must have a strong work ethic and a desire to build a career in professional sports.
• Proficient in Microsoft Office, with a focus on Word and Excel.
• Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.

Education/Experience

• Bachelor's Degree
• Year of prior sales experience is preferred

Compensation

Competitive pay, commensurate with experience, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

Working Conditions

Location: On Site – Georgia Tech

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.