Inside Sales Lll

Inside Sales III

Inside Sales III is a senior member of the Builders Choice Lumber (BCL) sales team and has the responsibility for facilitation of estimates and sales for customers.

Essential Duties and Responsibilities

• Read plans and specifications to identify the correct products to estimate/sell for the project.
• Create and provide submittal packages for the materials provided.
• Respond to customer inquiries, regarding products, pricing, and payments.
• Assist customers with product selection.
• Work with colleagues throughout the organization to ensure excellent customer experience from the inception of the order through delivery.
• Listen and resolve customer concerns.
• Develop new customer relationships and maintain customer partnerships.
• Work hand-in-hand with management, by performing the administrative functions required to achieve the task at hand.
• Ensure timely quotations and accurate order processing.
• Follow up and update customers regarding bid status, order status, delivery status, etc.
• Communicate clearly with customers regarding their expectations and how we intend to deliver on those expectations.
• Provide solutions through products, service, or information to add value to our customers.
• Enter orders and credit memos into our system accurately and efficiently.
• Train Inside Sales staff on BCL sales procedures.
• Serve as the key point of contact for staff and customer questions.
• Track customer and industry trends to make recommendations to management.
• Perform other related duties as assigned.

Knowledge, Skills, and Abilities

• Ability and willingness to abide by the company's code of conduct, policies and procedures.
• Comply, understand, and support the company's safety culture to ensure a safe work environment.
• Strong knowledge, understanding and sensitivity to the Inupiat culture.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of employees or customers.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to solve problems and issues.
• Ability to read and receive safety and other instruction in the English language.
• Ability to interact and communicate effectively with others.
• Ability to prioritize work and multi-task to meet assigned deadlines.

Core Competency Requirements

• Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers.
• Decision Quality – Makes good decisions based on a mixture of analysis, wisdom, experience, and judgement.
• Drive for Results – Can be counted on to exceed goals successfully.
• Conflict Management – Steps up to conflicts, seeing them as opportunities; can find common ground and get cooperation with minimal noise.

Qualifications

Required

• High school diploma or equivalent.
• At least one (1) year of construction industry experience.
• At least five (5) year of sales or customer service experience.
• Skill in the use of Microsoft Office products and other windows-based programs at a beginner level.
• Ability to meet safety requirements for the position.
• Valid driver's license with an acceptable driving record.

Preferred

• Forklift experience and certification.

Physical Demands

The physical demands described herein are representative of those that must be met by an employee to safely perform the essential functions of this position.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is in a busy construction setting. The noise level in the work environment is usually varies. While performing the duties of this job, the employee may be occasionally exposed to outside weather conditions and may be required to travel in small and large commercial aircraft.