Customer/sales Coordinator

Parts Coordinator

We are seeking a dedicated and detail-oriented Sales/Customer Coordinator to join our team. In this role, you will manage spare parts orders and provide exceptional customer support, ensuring smooth operations and customer satisfaction.

Responsibilities:

• Enter and manage spare parts orders in the ERP system based on customer requests and internal service needs.
• Source components from inventory, factory, or approved vendors, verifying availability, pricing, and lead times.
• Coordinate shipping and delivery logistics with warehouse and transportation teams.
• Apply appropriate HTS codes for international shipments and ensure compliance with U.S. Customs and trade regulations.
• Serve as the primary contact for customer inquiries related to parts, order status, and basic technical support.
• Provide accurate quotes and lead times for parts and services.
• Collaborate with service technicians to ensure required parts are available prior to field visits or repairs.
• Assist in scheduling service work and ensure proper job closure.
• Manage customer returns and warranty claims.
• Issue RMAs and coordinate with suppliers or the factory for approvals and credit processing.
• Maintain accurate records of orders, part numbers, shipping details, and customer interactions.
• Update internal tools such as parts catalogs and pricing databases.

Essential Skills:

• 3+ years of coordinator and customer-facing experience.
• ERP experience
• Strong proficiency in Microsoft Excel and Outlook.
• Experience in inventory and order management/processing.
• Knowledge of warranty claims and administrative support.

Additional Skills & Qualifications:

• Associate's degree in Business, Supply Chain, Engineering, or a related field preferred.
• Equivalent experience in a parts department or service coordination role may be considered.
• Prior experience in manufacturing or industrial equipment support is highly desirable.
• Proficiency with ERP/order management systems like SAP or Microsoft Dynamics.

Work Environment:

This is a fully onsite position located in Saline, with working hours from 7 am to 4 pm, Monday through Friday.

Job Type & Location:

This is a Contract to Hire position based out of Saline, MI.

Pay and Benefits:

The pay range for this position is $23.00 - $26.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline:

This position is anticipated to close on Mar 11, 2026.