Inside Sales Representative

Inside Sales Representative

As an Inside Sales Representative, you will play a crucial role in assisting customers with their inquiries, scheduling appointments, and providing service updates. You will handle both inbound and outbound calls, offering scripted product knowledge across various home improvement categories. Your role will also involve accurately entering customer data into CRM systems and identifying opportunities to connect customers with sales representatives. You will be expected to maintain a high level of professionalism, empathy, and enthusiasm in a fast-paced call environment.

Responsibilities:

• Handle inbound calls to assist customers with inquiries, appointment scheduling, and service updates.
• Make outbound follow-up calls to confirm appointments and gather additional information.
• Provide scripted product knowledge across multiple home improvement categories.
• Accurately and efficiently enter customer data into CRM systems.
• Identify opportunities to connect customers with sales representatives.
• Escalate complex inquiries to higher-level agents or supervisors as appropriate.
• Maintain professionalism, empathy, and enthusiasm in a fast-paced call environment.
• Deliver exceptional customer experiences on every interaction.
• Consistently meet or exceed call handling, scheduling, and accuracy targets.
• Demonstrate reliability through consistent attendance and punctuality.
• Maintain high standards of data entry accuracy and compliance with standard operating procedures.

Essential Skills:

• Sales
• Customer service
• Outbound calls
• Data entry
• Inbound call handling
• Inside sales support
• Customer service oriented
• Sales driven
• Goal-oriented
• Ability to handle objections at high volume
• Schedule planning

Additional Skills & Qualifications:

• Driven and sales-driven mindset
• Ability to deliver exceptional customer experiences

Work Environment:

This position is 100% onsite in Bedford Heights. The role offers a pay bump after transitioning to direct employment and the opportunity to work for a growing company.

Job Type & Location:

This is a Contract to Hire position based out of Bedford Heights, OH.

Pay and Benefits:

The pay range for this position is $15.00 - $15.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully onsite position in Bedford Heights, OH.

Application Deadline:

This position is anticipated to close on Jan 16, 2026.