Sales Administrative Assistant

Sales Administrative Assistant

We are seeking a dedicated Sales Administrative Assistant to join our dynamic team. This role involves entering and managing all orders in our system and improving customer service experiences to ensure customer satisfaction and foster organic growth.

Responsibilities:

• Enter all customer orders into the system efficiently and accurately.
• Enhance customer service experiences by creating engaged customers and facilitating organic growth.
• Take ownership of customer issues and ensure problems are resolved thoroughly.
• Handle a high volume of inbound phone calls, ranging from 60 to 80 per day.
• Assist customers with inquiries related to order status, inventory, warranty questions, and entering orders.
• Manage and process orders using ERP systems such as MACOLA, Sage, or SAP.
• Follow up with the warehouse and customers to ensure timely delivery and manage freight closures.
• Ensure inventory sufficiency and manage backorders effectively.
• Utilize Freshdesk for ticketing, ensuring all emails are converted into tickets for better tracking.

Essential Skills:

• Proven experience with ERP systems, with a preference for MACOLA.
• Bilingual fluency, particularly in Spanish and English, is highly desirable.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Customer service experience with strong communication and multitasking skills.
• High attention to detail for data entry tasks.
• Detail-oriented and problem-solving mindset.

Additional Skills & Qualifications:

• Experience in the HVAC industry is a plus.
• Familiarity with order processing and billing workflows.
• Ability to recommend products based on customer needs.
• Sales support experience is beneficial.

Work Environment:

This position is based on-site from Monday to Friday, 8 am to 5 pm. You will have your own desk equipped with double monitors. You will be part of a small, fast-paced team consisting of two agents and a hands-on manager who provides training and helps with complex tickets. The work environment is high-volume, and performance is tracked via app metrics. The company offers a comprehensive benefits package upon conversion, including a 401(k) plan with a 5% match, 90–92% employer-paid medical insurance, dental and vision coverage, life insurance, two weeks of PTO in the first year, and a medication coverage policy.

Job Type & Location:

This is a Contract position based out of Medley, FL.

Pay and Benefits:

The pay range for this position is $20.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline:

This position is anticipated to close on Nov 9, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.