Sales Administrative Assistant

Sales Administrative Assistant

As a Sales Administrative Assistant, you will play a crucial role in ensuring seamless order processing and enhancing customer service experiences. Your main tasks will include entering all orders into the system, improving customer service experiences, and creating engaged customers to facilitate organic growth. You will take ownership of customer issues and ensure problems are followed through to resolution.

Responsibilities

• Enter all orders into the system accurately.
• Improve customer service experience and create engaged customers.
• Take ownership of customer issues and resolve them efficiently.
• Answer high-volume inbound phone calls, handling 60–80 calls per day.
• Assist customers with order status, inventory inquiries, and entering orders.
• Answer questions regarding warranties.
• Enter and manage orders in ERP systems such as MACOLA, Sage, or SAP.
• Follow up with the warehouse and customers to manage freight closures.
• Ensure inventory sufficiency and manage backorders.
• Utilize Freshdesk for ticketing, ensuring every email becomes a ticket.

Essential Skills

• Proven experience with ERP systems (MACOLA preferred).
• Bilingual fluency in Spanish and English is a plus.
• Strong customer service background.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• High attention to detail for data entry tasks.

Additional Skills & Qualifications

• Experience in the HVAC industry is a plus.
• Familiarity with order processing and billing workflows.
• Ability to recommend products based on customer needs.
• Sales support experience.
• Strong communication and multitasking skills.
• Detail-oriented with a problem-solving mindset.

Work Environment

This is an on-site position, Monday through Friday from 8am to 5pm. You will have your own desk with double monitors. The team consists of two agents and a manager, fostering a small, collaborative environment. The pace is fast and high-volume, with a hands-on manager providing training and handling complex tickets. Performance is tracked via app metrics. The company offers a comprehensive benefits package, including a 401(k) with a 5% match, 90–92% employer-paid medical insurance, dental and vision insurance, life insurance, and two weeks of PTO in the first year.

Job Type & Location

This is a Contract to Hire position based out of Medley, FL.

Pay and Benefits

The pay range for this position is $20.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Medley, FL.

Application Deadline

This position is anticipated to close on Dec 31, 2025.