Sales Support Specialist

Customer Service Representative

MUST HAVE CUSTOMER SERVICE EXPERIENCE FOR A MANUFACTURING OR PRODUCTION COMPANY!

Responsibilities

• Process customer orders from start to finish, ensuring accuracy and timeliness, verifying all information before input, and communicating order status to the customer throughout the process.
• Place 'for Stock' orders as needed.
• Coordinate and communicate label design requirements with the Graphic Artist and the customer.
• Collaborate with the Sales Team to support customers, ensure satisfaction, and assist in meeting team goals.
• Communicate regularly with the Production Control team and help set production priorities as required.
• Work with Finance and Sales to enforce credit holds and communicate expectations to customers.
• Partner with Marketing to gather customer information, run reports, and fulfill other requests.
• Field customer labeling complaints, raise label warranty claims, CAPAs, and Credit Notes when necessary.
• Understand and utilize inventory processes/stock matrices as guided by the Sales Support Manager.
• Process AR/ERs by entering contract-related data to accurately set up customer contracts.
• Occasionally travel for training or development purposes.
• Undertake projects and other duties as assigned.

Essential Skills

• Proficiency in order processing and order entry.
• Experience with ERP systems.
• Strong computer skills, including SAP, Microsoft Office, and Outlook.
• Excellent customer service orientation.
• Capability in logistics and sales support.
• Two years of experience in a customer-oriented administrator or coordinator role.
• Five years of experience in customer service.
• Strong planning and organizational abilities.
• Excellent communication skills, both verbal and written.
• Attention to detail and strong project management skills.

Additional Skills & Qualifications

• Associate's degree or equivalent from a two-year college or technical school.
• Bachelor's degree preferred.
• Background in manufacturing methods and process improvement programs.
• Experience with E1 and Salesforce.com.
• Ability to work independently and within a dynamic, global team.
• Professional demeanor with strong interpersonal and problem-solving skills.
• Flexibility and initiative to respond to changing projects and priorities while multitasking.
• Drive and passion to contribute meaningfully to company goals.

Work Environment

The work hours are typically from 7 AM to 4 PM. The role requires occasional travel for training or development purposes. The environment is dynamic and global, requiring flexibility and the ability to work both independently and as part of a team.

Job Type & Location

This is a Contract to Hire position based out of Fresno, California.

Pay and Benefits

The pay range for this position is $23.00 - $27.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Fresno, CA.

Application Deadline

This position is anticipated to close on Oct 21, 2025.