Manager - Technical Sales

Job Title

Essential Job Functions:

- Achieve the overall multi-million-dollar annual sales budget to drive growth of new digital products and services based on the latest data analytics, AI and related software solutions

- Understand customers diverse, specific business needs and apply product knowledge to meet those needs

- Lead technical discussions in client meetings across multiple levels and disciplines to identify business and technical needs, issues and priorities.

- Lead technical support for large or complex negotiations for connected services

- Ability to drive discussions with multiple functions from developers and analysts to management and senior leadership regarding tasks, projects, cases, and prioritization.

- Serve as a primary, technical go-to person for multiple customers, establishing a deep business and operational understanding of their environment.

- Field technical inquiries, handle customer issues, and influence partners to improve customers health.

- Strategically think about people, process, and technology challenges, helping customers realize the efficiencies and advantages of our Digital platform.

- Ability to successfully execute solutions and functionality to optimize customer investment.

- Manage customer success team to meet sales enablement metrics that focus on growth and retention and managing the customer life-cycle

- Monitoring common technical support questions and creating scripts for handling those support requests at scale.

- Ensure digital customer facing projects are successfully implemented

- Providing after-sales support services and solving client problems

- Confer with customers and engineers to assess equipment needs, specifications and determine system requirements.

- Create and provide sales data to the management team to demonstrate performance, analyze trends, identify areas of opportunity and influence decisions.

- Review ordering and booking performance, monitor and manage pipeline and channels to market with focus on branch enablement (including automation whenever possible).

- Provide product education and advice to local North American branches and direct to customers

- Develop and deliver technical presentations and demonstrations of how a product meets a clients needs

- Understand E2E commercial processes from order to remittance of Digital Services for both direct sales/ecommerce, inside sales or through traditional branch sales channels.

- Provide local product knowledge to global development teams by documenting and prioritizing product or feature requirements to best position TKE North America for revenue growth of connected equipment.

- Stay abreast of the latest industry developments in the market and technology.

- Provide VOC feedback based on sales and market interactions

- Seek opportunities to adapt product and business models quickly to meet customer and market trends in the property management and building technology spaces

Who We Are Looking For:

Education and Experience:

- 4 year degree in computer science

- 5-7 years Elevator industry experience (preferably commercial experience)

- At least 5 years experience delivering a sales budget

- 5-7 years proven work experience as technical sales or similar role

- Ability to articulate complex technical information effectively and concisely

- Advanced presentation and negotiation skills

- Ability to lead a team to drive metrics and customer satisfaction

- Excellent verbal and written communication skills

- Process and results oriented

- Problem solver with critical thinking and collaboration skills

- Strong organizational and time-management skills

- Software sales experience, especially SaaS, preferred

- Property manager and/or property development experience, preferred

- Familiarity with Microsoft Azure and related service, preferred

- Understanding or experience in cyber ecurity, preferred

- Knowledge of Iot (internet of Things), VOIP (Voice over Internet Protocol), Connected device management, Application Programming Interfaces, Predictive Analytics, preferred

What We Offer:

Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered:

- Medical, dental, and vision coverage

- Flexible spending accounts (FSA)

- Health savings account (HSA)

- Supplemental medical plans

- Company-paid short- and long-term disability insurance

- Company-paid basic life insurance and ADandD

- Optional life and ADandD coverage

- Optional spouse and dependent life insurance

- Identity theft monitoring

- Pet insurance

- Company-paid Employee Assistance Program (EAP)

- Tuition reimbursement

- 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.

Additional benefits include:

- 15 days of vacation per year

- 11 paid holidays each calendar year (10 fixed, 1 floating)

- Paid sick leave, per company policy

- Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)

Eligibility requirements for these benefits will be controlled by applicable plan documents.

TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, and veteran status or any other protected status required by applicable law.