Sales And Operations Coordinator - Remote Eligible

Sales And Operations Coordinator

At Aussie Pet Mobile, we pride ourselves on delivering top-tier grooming services right at our clients' doorsteps. Our mobile grooming service provides convenience and quality, ensuring our furry friends look and feel their best without the hassle of a trip to the salon. We are seeking a dynamic individual to join our team as a Part-Time or Full-Time Sales and Operations Coordinator.

Qualifications

Must be available for weekend coverage when necessary. Candidates without prior experience with various cat and dog breeds will not be considered. Candidates without direct sales and customer service experience will not be considered.

Problem-Solver: Ability to think quickly and make decisions in a fast-paced environment.

Detail-Oriented: Committed to providing a tailored VIP experience during each client interaction, while helping the company achieve monthly revenue, retention, and recurring revenue goals.

Tech-Savvy: Proficient with Microsoft and Google productivity suite (Word, Excel, etc.).

Minimum 1 year of relevant experience working in a client-facing role, with strong customer service skills.

Excellent verbal and written communication skills.

Excellent interpersonal skills and sales acumen.

Excellent organizational and time management skills.

Strong analytical and problem-solving skills.

Ability to adapt to the needs of the organization.

Responsibilities

Sales:

• Answer incoming calls, return voicemails and texts, and handle email correspondence professionally, including addressing customer complaints and resolving issues.
• Inform customers about services provided and prices, especially as applicable to their pet's breeds, needs and health, while making appropriate recommendations.
• Oversee customer relations to ensure highest levels of customer satisfaction, address concerns, and maintain exceptionally positive client relationships.
• Develop and implement strategies to drive sales, expand the customer base, and identify opportunities for business growth.
• Implement continuous improvement initiatives to enhance operational efficiency, customer satisfaction, and overall business performance.

Operations:

• Ensure smooth day-to-day operations, including schedule coordination for groomers, route optimization, and logistics-handling.
• Brief groomers about their daily schedule, highlighting unusual circumstances and situations they may encounter.
• Respond to calls/texts from groomers in the field in real-time regarding any customer and pet issues, while multitasking to set priorities across inputs.
• Keep General Manager and team informed of any issues, actions, or problems.
• Perform other duties as assigned during training.

This is a remote position.

The positions on this website, unless otherwise indicated, are posted by Aussie Met Mobile® franchisees. Aussie Pet Mobile® franchises are independently owned and operated businesses and if you accept a position with a Aussie Pet Mobile® franchisee, you are employed by that franchisee, and not by franchisor HFC Aussie Pet Mobile, nor any of its parents or affiliates. The hiring franchisee is solely responsible for all employment decisions including hiring, termination, discipline, compensation and benefits and HFC Aussie Pet Mobile LLC and its parents and affiliates have no input or involvement in such matters. HFC Aussie Pet Mobile LLC does not receive, review or store any applications for employment. Any questions about posted positions or the hiring process must be directed to the Aussie Pet Mobile® franchisee posting the position.