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Direct Sales Support
Develop knowledge to provide tailored recommendations for Private Medical Insurance customers.
Eastleigh, England, United Kingdom
Entry Level
£25,500 Pounds per year
6 days ago
Aviva Investors
Aviva Investors is a global asset manager focused on sustainable investment solutions.
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✨ About The Role
- This role is an entry-level position within the Direct Health Team, focusing on Private Medical Insurance Customer Retention and Service.
- The candidate will provide outstanding service through phone, live chat, and email communications.
- As the candidate develops in the role, they will gain valuable knowledge and take on more responsibilities.
- There is an opportunity to achieve accreditation that allows the candidate to make recommendations to customers.
- The role involves listening to customer needs and addressing their concerns effectively.
⚡ Requirements
- The ideal candidate will have excellent communication skills, both verbal and written, to effectively assist customers.
- A strong drive and ambition to progress within the company is essential for success in this role.
- The ability to work independently and manage time effectively is crucial for handling customer inquiries.
- Empathy is important for managing difficult customer conversations and ensuring customer satisfaction.
- Previous experience in call-handling or complaints handling is a plus, but not required.
About Aviva Investors
Aviva Investors is a global asset manager focused on sustainable investment solutions.