Customer Service And Sales Support Coordinator

Your primary duties and responsibilities will be:

Customer Support: Respond to customer inquiries via phone, email, and in person in a professional and courteous manner. Route complex questions to the appropriate team member.
Order & Quote Entry: Assist with entering customer quotes, orders, and return material authorizations (RMAs) into the system accurately. Ensure all information is complete and forward to team members for review as needed.
Documentation: Maintain accurate records of customer interactions, orders, and requests in company systems.
Sales Support: Provide administrative support to the sales team, including preparing basic quotes, confirming order details, and assisting with follow-up communications.
Product Knowledge: Learn INTEX Millwork Solutions' product lines and develop the ability to answer general customer questions, escalating more technical inquiries to Specialists or Sales Managers.
Problem Escalation: Support issue resolution by gathering details, documenting concerns, and escalating to Representatives or Specialists when appropriate.
Team Collaboration: Work closely with colleagues across customer service, sales, logistics, and production to ensure smooth communication and positive customer experience.
Project Support: Assist with special projects and administrative tasks as assigned.

We believe the successful candidate will have:

Bachelor's degree is preferred, or equivalent combination of education and experience.
1+ year of customer service, administrative, or order entry experience preferred (call center, dispatcher, or related role a plus).
Strong communication skills, both written and verbal.
Ability to manage multiple tasks and prioritize in a fast-paced environment.
Proficiency with Microsoft Office (Word, Excel, Outlook) and ability to learn new systems.
Construction or building materials industry experience a plus.

Core competencies:

Professional, courteous communication with customers and internal teams.
Strong attention to detail and accuracy in order entry and documentation.
Ability to work as part of a team and build positive relationships.
Willingness to learn product knowledge and grow within the customer service career path.
Problem-solving mindset with a focus on providing excellent customer experiences.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.