Sales Support Specialist - Inside Sales

Badger Meter Opportunity

Badger Meter is a leading global water technology company, with a mission to preserve and protect the world's most precious resource. For more than 100 years, cities and businesses have utilized our innovative and trusted solutions to enhance operational efficiency and conserve water while making it more affordable, clean and resilient. Just like every drop counts, at Badger Meter every employee counts because our contributions have a lasting impact on the world!

Here at Badger Meter, we believe that our approach to diversity, equity, and inclusion is the very foundation of our success. Our commitment is reflected in our core values, where we strive to create an environment that celebrates differences, encourages innovation, and ensures that every voice is celebrated and appreciated.

We understand that a diverse team brings a variety of perspectives and ideas, which ultimately fosters creativity and excellence. Badger Meter provides opportunities for career growth and development for every employee by creating a supportive and inclusive workplace where they can make meaningful contributions while preserving the world's most precious resource.

What You Will Contribute:

You will support customers and internal stakeholders by providing any or a combination of the following services: researching and responding to customer inquiries either in person, by telephone, e-mail, fax, or other correspondence.

Job Duties:

• Provide pricing on products over the phone, negotiate pricing with customers within account manager's threshold. Discuss and educate customers on BEACON SAAS & Invoicing practices (Cellular, fixed, mobile solutions, etc.) with prospective and new customers.
• Achieve and maintain a deep technical understanding of the product line understand functionality and selling points of ALL products offered, the product line, its capabilities, its applicability into different customer applications, and distribution operations.
• Work with branch manager to help maintain accurate minimum balance levels for inventory in distribution warehouses and communicate with branch managers when customer's specifications change or projects end so we do not have excess inventory in warehouses for these changes.
• Work with other distribution branches to sell returned product within their territory when specifications allow and provide customer service with account specification within the territory to help expedite quotes/orders for customers accurately.
• Navigate on hand inventory report to sell inventory that can often get "lost" in the system if not managed and monitored properly.
• Understand warehouse process and help pack and ship orders for end of month/quarter if needed.
• Be the main point of contact for customers, account managers, & field support specialists for issues within the accounts and provide quick solutions. Make decisions quickly to resolve issues with a cradle to grave approach in taking ownership of all inquiries.
• Review bids, quotes, and orders to ensure accurate processing to minimize errors and assist in updating bids to ensure correct account maintenance is listed in Salesforce.
• Achieve and maintain a deep technical understanding of the product line, its capabilities, and its applicability into different customer applications.
• Communicates with branch managers when customer's specifications change or projects end so we do not have excess inventory in warehouses for these changes.
• Work with other distribution branches to sell returned product within their territory when specifications allow.
• Provide feedback to branch manager on issues and opportunities to reduce redundancy and improve accuracy internally and externally.

Education and Experience:

• High school degree/GED required; Bachelor's degree in business, communications, or psychology preferred
• 3+ years of related experience preferred

Qualifications:

• Advanced skills in Microsoft Office preferred
• Experience in Salesforce (CRM) preferred

Competencies:

• Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
• Initiating Action: Take prompt action to accomplish work goals; take action to achieve results beyond what is required; be proactive.
• Communication: Convey information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listen actively to others.
• Collaboration: Work collaboratively with others across the organization to achieve shared objectives.

Working Conditions:

• Work is performed in an office environment and requires the ability to operate standard office equipment.
• Work is performed in close proximity to others.
• Must be able to sit for prolonged periods of time.
• Requires prolonged periods of talking/listening.

Competitive Total Rewards at Badger Meter:

• Competitive Pay
• Annual Bonus
• Eligible for Annual Pay Increases
• Comprehensive Health, Vision, and Dental Coverage
• 15 days Paid Time Off + 11 Paid Holidays
• Two Ways to Save for Retirement: Badger Meter contributes 25 cents for every dollar you contribute to the plan, up to 7% of your eligible compensation. In addition to the match, the company will also contribute 5% of your eligible compensation to your Defined Contribution account on an annual basis. Additional access to a certified financial planner to help ensure your money is working for you, at no cost!
• Employer Paid benefits including: Employee Assistance Program (EAP), Basic Group Life Insurance, Short Term Disability, and more
• Educational Assistance – Tuition Reimbursement up to $5,250
• Voluntary benefits including: Additional Life Insurance, Long Term Disability, Accident and Critical Illness coverage
• Health Savings Account (HSA) & Flexible Spending Account (FSA) options

An Equal Opportunity/Affirmative Action Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Applicants can learn more about their rights regarding equal opportunity in employment by viewing the federal "EEO is the Law" poster and the "EEO is the Law" poster supplement.

Badger Meter complies with all aspects of the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local disability laws. This means that we will reasonably accommodate qualified employees with a disability if accommodation would allow them to perform the essential functions of their job, unless doing so would create an undue hardship.

The Employee and Applicant Privacy Statement describes how we collect, use, share, retain, and safeguard applicant information. Please see the privacy statement on our website.