Balenciaga Sales & Client Advisor

Sales Assistant

Founded by the Spanish Cristóbal Balenciaga in 1917 and established in Paris in 1937, the Balenciaga Maison has defined modern couture with its numerous innovations in form and technique. Today it continues to carry forward the Maison's vision through avant-garde collections that include women's and men's prêt-à-porter, accessories, and objets d'art. The brand's unprecedented interactions with the expanding digital world, the development of materials, and today's social responsibilities keep it at the forefront of modernity. In 2021, Balenciaga's 50th Couture collection—the first of the Maison since the founder retired in 1968—reintroduces a standard of innovative elegance. From October 2015 to July 2025, Demna has signed the women's and men's collections as Artistic Director. In July 2025, Pierpaolo Piccioli was appointed Creative Director of Balenciaga. We are looking for a Sales Assistant who will be placed within the Milan Rinascente corners and will report directly to the Store Manager.

Job Description

In the role of Sales Assistant, you will be part of the Sales Team of Milan Rinascente.

You will be responsible for customer reception and sales assistance, support for other sellers, restocking, and reordering. You will manage local and international clientele, offering product and brand consultation.

In your role, you will represent Balenciaga's behavior and actively engage customers.

How you will contribute:

• Finalizing sales objectives in line with the company's strategy
• Using effective sales techniques to maximize the boutique's business potential, and providing excellence in customer service and after-sales service
• Contributing to building a positive work environment and a team based on the sharing of information and best practices
• Maintaining behavior in accordance with Balenciaga's service standards, image, and values
• Promoting the brand culture internally and externally and ensuring excellence in the customer experience
• Collecting and updating customer information to ensure efficient use of CRM and Client Book and developing the customer portfolio
• Supporting compliance with company norms and procedures

Who you are:

• Previous experience in assisted sales within fashion, luxury, and leather goods contexts
• Excellent communication skills, relational skills
• Sensitivity to the product, good knowledge of market trends and fashion, orientation towards commercial results
• Flexibility, openness, curiosity, listening skills, resistance to stress
• Predilection for assisted sales and working in teams
• Mastery of digital skills
• Fluent knowledge of Italian and English

Why work with us?

This is a fantastic opportunity to contribute to the growth of Balenciaga, which has made quality and innovation its philosophy. Balenciaga promotes talent development and mobility within the Kering group, helping each employee reach their full potential in the most fulfilling and stimulating work environment possible.

Diversity Commitment

Balenciaga is committed to building a diverse workplace. We believe that diversity in all its forms—gender, age, nationality, culture, religion, and sexual orientation—enriches the workplace and our customers' experience. As an Equal Opportunity Employer, we accept all applications and select our talents based on skills and in line with our brand behaviors. Helping people achieve success is what makes us alive. It is an integral part of our selection process to discuss with our candidates how to excel in our company.

Job Type Fixed Term (Fixed Term)

Start Date 2025-11-03

Schedule Full time

Organization Balenciaga Retail Italia S.r.l.