Parts Technical Tele Sales Representative

• Correctly identify the needs of the customer Parts Technical

• Process parts orders and backorders efficiently and effectively

• Provide feedback and status updates to the customer

• Actively sell parts to customers – Tele Sales and pick up on leads for potential sale

• Liaise with customers to generate quotes and follow with reason for rejections to be analysed

• Follow up on all parts outstanding and provide/communicate progress to the customer, daily

• Create credit returns in line with the credit return policy

• Maintain all back orders and sales linked to outstanding purchase orders

• Handling of Cash Sales / Credit Card Sales

• Relate to all SAP and CRM transactions / Internal and External customers

• Following up on open quotes

• Minimum Requirements: Grade 12.

• At least 2-3 years of previous experience in a similar role

• Relationship building skills.

• Very good business communication and interpersonal skills.

• Attention to detail, ability to process orders accurately and timeously.

• Telemarketing / ISR Skills and telephone Etiquette

• Passion for the brand, ability to diffuse difficult situations effectively and Handling Difficult Customers

• Ability to provide options. / Knowledge of BWE Parts System / Cat Systems

• Mechanical understanding, basic business and financial acumen.

• Valid Driver's License

• Performing After hours / Stand By duties

• BWE SAP SD Knowledge and Experience/ Cat parts Systems

Parts Salesperson Global Grade 07