Manager, Sales Operations

Manager, Sales Operations

The Manager, Sales Operations is responsible for overseeing and managing drug sampling programs and related business requirements. They also ensure that sample accountability processes and procedures are in place and being followed. This role will be key in defining and communicating sample accountability processes for our field personnel and vendors.

Responsibilities:

• Establish and maintain business rules between the Company and third-party vendors
• Proactively review current business rules and processes related to sample distribution and accountability to identify areas for improvement
• Document and submit change requests related to product setup in CRM
• Ensure PDMA rules are followed:
• Proper documentation of drug transactions
• Adjustments are conducted following good documentation practices, business rules, and internal SOPs
• Annual inventory and reconciliation are completed for sampling employees
• Closeouts occur when field representatives leave the Sample program
• Proper onboarding and approval of new hires for sample receipt
• Confirm storage locations are approved, documented, and audited annually
• Avoid sampling short-dated or expired products
• Offer recommendations to improve PDMA compliance
• Confirm all field personnel are properly trained on the Sample program before activating sample eligibility
• Verify that closeouts are completed for field representatives leaving the Sample program
• Monitor sample distribution data and escalate issues or suggestions for improvements to the team leader of Sampling Operations, or designated personnel
• Participate in and provide feedback during vendor Quarterly Business Review meetings
• Serve as the escalation point for stakeholders, identifying issues, root causes, and corrective actions
• Maintain ongoing communication with vendors and business stakeholders through regular meetings, emails, calls, and formal notifications to determine or notify of requirements and schedule changes
• Collaborate with Sales, Marketing, and Sample Operations team members to coordinate drug sample orders, allocation, and sample accountability
• Assist in defining, updating, and documenting department work instructions
• Communicate allocation and shipping details to the third-party vendor
• Process ad-hoc shipments as necessary

Qualifications:

• Bachelor's degree or equivalent experience
• Over 5 years of experience in the pharmaceutical industry
• Over 3 years of experience in PDMA, sample operations, sample accountability, and compliance
• Ability to analyze data to ensure requirements are met or to suggest process improvements
• Capable of managing multiple projects and priorities in a fast-paced environment with minimal guidance
• Detail-oriented—thorough, organized, accurate, and productive
• Self-motivated with a positive attitude, flexible, and adaptable to change
• Strong written and verbal communication skills
• Proficiency in Microsoft Word, PowerPoint, Excel, and Visio

Note: This role is eligible for our hybrid work schedule, allowing for up to 2 days/week of telecommuting from home and 3 days/week in our Bridgewater, NJ corporate office.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

For U.S. locations that require disclosure of compensation, the starting pay for this role is between $80,000.00 and $100,000.00. The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors.

U.S. based employees may be eligible for short-term and/or long-term incentives. They may also be eligible to participate in medical, dental, vision insurance, disability and life insurance, a 401(k) plan and company match, a tuition reimbursement program (select degrees), company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive sick time, floating holidays and paid vacation.