Sales Support Specialist

Sales Support Specialist

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride.

Baxter is growing! We are looking for Sales Support Specialists to join our Customer Experience Team who are passionate about digital health and helping cardiac patients through our innovative remote patient monitoring body sensor technologies. Associate Sales Support Specialists are responsible for supporting internal team members and customers via Account setup facilitation, liaison with our third party shipment warehouse, and the management/auditing of Sales Trunk Stock inventory. Associate Sales Support Specialists are also expected to perform other Customer Experience tasks within the organization including but not limited to addressing inbound customer inquiries to Bardy Diagnostics and BDx Solutions with the intent of prioritizing, resolving, or redirecting the call to ensure the satisfaction of Bardy Diagnostics' customers (patients, physicians, and their staff). This is where our work matters!

What You'll Do:

• Facilitate Account setup and creation in both Netsuite and Validic platforms.
• Responsible for working collaboratively with the Sales team to procure Billing/Pricing agreements with new customers.
• Act as liaison with our third party shipment warehouse, Validic, to investigate and resolve delayed, missing, and/or damaged packages.
• Auditing of Account Executive Trunk Stock.
• Responsible for customer and Account Executive follow-ups regarding Account Setup and/or Billing agreements.
• Receive and respond to all customer inquiries regarding simple inventory ordering, shipment tracking, and Account Executive on-hand Trunk Stock.
• Address questions and educate customers, sales staff, and patients.
• Redirect calls to subject matter authorities as defined in protocols.
• Document all calls or correspondences in company systems.
• Demonstrate emotional intelligence and decrease customer tension.
• Promote the value of Baxter cardiac monitoring.
• Must communicate in a professional, compassionate, and respectful manner with good voice quality, dictation, and articulation.
• Identify, document, and escalate potential patient or customer complaints.
• When required, assists with inventory control including the intake and recycling of CAM heart monitors.

What You'll Bring:

• High School diploma or equivalent
• (1+) years of experience in a Sales Support, Customer Service, or Call Center position preferred
• Knowledge of medical terminology preferred
• Excellent multitasking and organization skills
• Excellent verbal and written communication skills
• Computer skills including proficiency in MS Office
• Knowledge of multi-line telephone system
• Excellent customer service skills when interacting with all internal and external clients
• Experience with Salesforce or NetSuite preferred
• Bilingual is a plus
• Persistence, professionalism, excellent phone etiquette

Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $36,800.00 - $42,000.00 annually. The estimated range is meant to reflect an anticipated annual range for the position. We may pay more or less than the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees.

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please let us know the nature of your request along with your contact information.