Sales Operations Representative (hybrid - 2 - 3 Days On - site)

Customer Account Manager

Job Summary

Responsible for managing customer accounts and serving as the main point of contact for both internal and external partners, while ensuring accurate data entry, reporting, and process management to support operational efficiency and achieve Belkin's sales growth objectives. The position also oversees order management activities, including purchase orders, customer returns, and product samples, ensuring accuracy, timeliness, and compliance with company policies.

Specific Responsibilities:

Data Management & Operations

• Transfer and update data from hard copy to digital databases and organize files within SharePoint for auditing and record-keeping purposes.
• Maintain customer profiles with accurate, current information and verify outdated records for necessary updates.
• Support reporting and dashboard accuracy through timely data updates, reconciliations, and verifications.
• Perform transactional tasks related to order management, customer rebates, and vendor compliance as needed.
• Manage high-volume data entry and data transfers with precision and attention to detail.
• Provide data entry and administrative support across the organization to ensure information consistency and accessibility.
• Search for and investigate information contained in files or systems to support business inquiries and reporting.
• Regularly audit and reconcile system data to identify and correct discrepancies.

Sales Operations Support

• Assist in the development and management of customers through operational excellence.
• Prioritize and communicate daily customer needs in a high volume, fast-paced environment.
• Assist the sales teams in achieving their sales growth plans through executing order management and ensuring timely order processing.
• Manage and track customer rebates through Salesforce.
• Analyze account health through cost-to-serve metrics to identify opportunities for improvement.
• Prepare and distribute analytical reports as needed that help maximize profitability and mitigate loss.
• Investigate, dispute, and mitigate vendor compliance discrepancies and fines.
• Work closely with sales, inventory management, marketing, and product development teams to review, resolve, and respond to customers' requests.
• Collaborate with cross-functional teams and divisions to manage current processes and identify areas of improvement in cost, quality, and process to support the broader business objectives.
• Identify, validate, and execute opportunities for process optimization while assessing and addressing gaps or risks in operational efficiency.

General Compliance

• Adhere to the organization and department procedures and guidelines, including maintaining a clean and safe work environment.
• Fulfill responsibilities under ISO 9001 and 14001; understand and fully support ISO system.
• Understand and follow company rules and regulations.
• Perform all other duties as assigned and required.

Education and Experience Requirements:

• Bachelor's degree in Business Administration, or 4 years in a corporate environment, preferably in operations.
• Experience working with Amazon and knowledge of Vendor Central (preferred).
• Knowledge and experience with Salesforce (preferred).
• Proficiency in Microsoft Office Suite, with advanced skills in Excel.
• Strong organizational and analytical skills with the ability to manage multiple priorities in a dynamic environment.
• Self-motivated and capable of working both independently and collaboratively as part of the sales operations team.
• Strong attention to detail and the ability to "wear many hats" in a fast-paced, team-oriented environment.
• High level of accuracy and consistency in data handling.
• Agility to multitask and adapt to shifting priorities.

What you're getting into

We've got big collaborative spaces for your big ideas, so bring an open mind and leave your suit in the closet. We all are committed to creating unique and rewarding consumer experiences. Everyone is interested in succeeding – for the team, for themselves and for the business. Cross-functionally and across the company, everyone has common goals and aspires to be their best.

You will learn something new or at least look at things differently every day. There are so many smart and creative people around that you'll be motivated to pursue the ideal.

Team spirit is infectious. Belkin is an extremely open workplace, where communication is essential. Not every idea will be accepted, but you'll be asked for your point of view. Innovation thrives on multiple and varied levels. At Belkin we challenge conventional wisdom and refuse to accept that something cannot be done.

Belkin is an Equal Opportunity and Affirmative Action Employer Disability and Veterans. We maintain a drug-free workplace.

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