Call Center And Inside Sales Manager - Remote Eligible

Call Center And Inside Sales Manager

We are hiring a Call Center and Inside Sales Manager to lead and scale our inbound and outbound call center efforts with a strong emphasis on sales performance and team coaching. This is a hands-on leadership role with full ownership of daily operations, campaign management, and performance strategy. You will work closely with senior leadership, team leads, and frontline agents to improve conversion rates, build training programs, and support cross-functional phone-based communication across the company.

This role is ideal for someone with deep experience in inside sales management, who thrives on coaching teams to improve their results, and who enjoys rolling up their sleeves to solve operational challenges. You will be the driving force behind our daily sales huddles, training efforts, and systems optimization.

Sales And Operations Leadership

Lead daily sales-focused huddles to drive conversion performance and reinforce best practices

Manage and optimize outbound dialing strategies, campaign segmentation, and list management

Oversee day-to-day queue operations, ensuring alignment with real-time business needs

Analyze connect and conversion rates by time of day, campaign, and team to guide strategy

Adjust queue assignments and contact strategies based on performance insights

Maintain and iterate on outbound and inbound call flows, IVR design, and number cycling

Coaching And Team Performance

Provide hands-on coaching and development support to agents and team leads

Conduct quality assurance reviews and deliver agent-level insights to leadership

Train and support phone-facing teams outside of the call center, including RCM and Docs

Collaborate on onboarding plans, sales training content, and continuous improvement programs

Foster a culture of accountability, feedback, and high performance

Tools And Systems Ownership

Act as the point person for call center technology including dialer platforms, IVRs, and reporting tools

Implement new features and workflows to improve agent efficiency and patient experience

Reduce operational dependency on engineering or ad hoc support for system changes

Ensure the call center infrastructure scales effectively with team growth and call volume

What You Bring

5+ years of experience in inside sales management or call center operations management with a sales focus

Proven ability to coach teams on phone-based selling and increase conversion outcomes

Expertise with dialing platforms, IVR configuration, call routing, and campaign analytics

Strong command of key call center and sales metrics and how to use them to drive results

A proactive, data-driven mindset and the ability to diagnose and resolve performance issues

Experience training or supporting agents across multiple roles and departments

Preferred: Background in healthcare or experience in regulated environments

Preferred: Familiarity with TalkDesk, or similar telephony tools

Why You'll Love It Here

You will have a direct impact on patient experience and company growth through better sales performance

You will join a mission-driven team that values outcomes, quality, and collaboration

You will have real operational ownership with the autonomy to make strategic decisions

You will help build a strong foundation for scalable growth and high-quality service

Benefits

Impact: Be a part of a pioneering startup that is transforming the digital health landscape.

Growth: Lead and scale the largest team in our organization, gaining hands-on experience in operational leadership and startup dynamics while leveraging your background in finance.

Freedom: Enjoy the autonomy to innovate and operate with substantial responsibility, driving critical initiatives in a fast-paced, growth-oriented environment.

Culture: Join a team that values innovation, collaboration, and excellence in healthcare delivery.

Compensation: Competitive salary, equity options, and comprehensive benefits package.

Base Salary: $100,000 - $120,000 (we are more flexible for exceptional candidates)

Time off: Unlimited PTO