Inside Sales & Support Lead

Inside Sales Team Leader

blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 6th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards.

We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an organisation that is driven by our core values of employee and customer experience.

We are looking for an Inside Sales Team Leader to work closely with our BDM's and Existing Business Team and will be the go-to customer support expert for the products and solutions blue APACHE sell.

This role can be based in our Melbourne or Sydney CBD office.

Role

Provide outstanding customer service and sales support to our customers and sales team

Manage sales calls, provide product support including recommendations, orders status updates and manage order deliverables

Managed deal registrations within your team, work with distributors and vendors on special pricing requests

Demonstrate and maintain pipeline to support quarterly sales target

Confidently articulate deals in pipeline against the competitive landscape

Lead and mentor sales support team, provide coaching, and foster a positive team culture

Drive process improvements and implement tools for sales and support efficiency

Deliver training and coaching to upskill team in sales processes and tools

Oversee quotes, order processing, and CRM management

Act as primary contact for sales teams and collaborate with other departments

Ensure sales and support documentation and processes meet company and legal

Provide guidance and support to achieve team goals, including service levels, incremental selling and Customer Satisfaction goals are achieved

Verifying the needs of the customer, use product knowledge to make recommendations to customers

Negotiate with vendors and distributors to attain special pricing requests

Have a thorough understanding of, and leverage, vendor incentives and rebates programs within your specialisation

Work with Sales Admin Officers to generate quotes

Post-sale, liaising with Purchasing team for any queries around procurement and provisioning of orders placed.