Manager, Sales Development

Manager, Sales Development

Have you heard of BlueCat? We're one of those hidden gems that's been disrupting the market as a key player in the rapidly growing space of Intelligent Network Operations. Organizations require a new model of network operations that links foundational core services with a deep, predictive understanding of network health and performance to improve change readiness. BlueCat's Intelligent NetOps is a first-to-market combination of systems of understanding and change. BlueCat enables teams to enhance agility and mitigate risks from high rates of change with a unified management lifecycle, from provisioning to proactive troubleshooting and remediation.

At BlueCat, we take immense pride in our award-winning culture, an integral part of our identity. We are proud recipients of several prestigious accolades, including the "Great Place to Work" certification. By becoming a part of our team, you not only join a company at the forefront of technology but also become an integral member of Canada's top workplaces in various categories, including Technology, Today's Youth and Women, and Mental Health and Inclusion.

We are looking for a Sales Development Manager!

Key Responsibilities

Team Leadership & Management

• Lead, coach, onboard, and mentor a team of internal SDRs.
• Manage relationships and performance of external SDR agency partners.
• Establish clear performance metrics, career development paths, and a culture of accountability.
• Help develop training materials in the form of documentation and training videos for onboarding and development.
• Organize and conduct SDR Quarterly Business Reviews.
• Actively participate in portion of inbound lead qualification to exemplify meeting-booking tactics and improve processes and messaging frameworks.

Inbound Lead Qualification & Process Optimization

• Drive efficiency and consistency in qualifying inbound marketing-generated leads.
• Document SDR call scripts and email sequences in Confluence for transparency with other internal teams.
• Optimize lead scoring, routing, and follow-up processes in collaboration with Marketing Operations.
• Ensure seamless handoff of qualified opportunities to the Sales team.
• Collect, analyze and present on recordings of key conversation on a monthly basis and present findings to the sales and marketing organizations

Collaboration Across Teams

• Partner closely with Marketing to align on campaign follow-up and lead qualification criteria.
• Support the Channel team by ensuring that partner-generated leads are captured, nurtured, and properly routed.
• Provide regular feedback loops to sales and marketing stakeholders on lead quality and conversion outcomes.

Reporting & Performance Tracking

• Own SDR performance reporting, including KPIs such as lead-to-opportunity conversion, SLA adherence, and pipeline contribution.
• Analyze data to identify process gaps, areas for improvement, and opportunities to increase pipeline efficiency.

Outbound Strategy (Minimal Focus)

• Provide oversight for targeted outbound efforts to supplement inbound demand, particularly in alignment with channel initiatives.

Qualifications

• Experience: 2-3 years of experience in B2B sales or sales development, with at least 1 year managing SDR teams and/or agencies.
• Industry Knowledge: Preferred background in network infrastructure or security software.
• Leadership Skills: Proven track record of building, coaching, and scaling high-performing SDR teams.
• Hustle-and-determination: a drive to constantly improve both yourself and your peers. We are seeking a go-getter. Able to prioritize competing tasks, self-directed, a bias for action.
• A can-do attitude: nothing is impossible with some creativity and flexibility
• Analytical Skills: Strong understanding of funnel metrics, reporting, and sales development KPIs.
• Collaboration: Excellent cross-functional communication and stakeholder management skills.
• Tools: Proficiency with Salesforce, sales engagement tools (e.g., Outreach, Gong.io ), and marketing automation platforms (e.g., Marketo).

If you share our enthusiasm for the future of our company and are eager to contribute to our vibrant workplace, we look forward to receiving your application! Our comprehensive benefits encompass your health, financial well-being, and overall wellness, and we are committed to providing an exceptional work environment, enriching employee programs, and fostering a remarkable company culture. At our core, we champion values such as transparency, curiosity, respect, and above all, the pursuit of enjoyment.

In addition, we offer a range of appealing perks, including:

• A Professional Development Budget
• Dedicated Wellness Days and Wellness Week
• A Lifestyle Spending Account
• An Employee Recognition Program

Join us in shaping the future of our organization, where your talent and dedication can truly thrive. We invite you to apply and become a valuable member of our team! BlueCat is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. BlueCat will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.