Customer Service Representative / Showroom Sales Consultant

Customer Service Representative / Showroom Sales Consultant

BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We're leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We're proud of brands, like COLORBOND® steel that inspire and protect everything from hospitals to bridges and stadiums.

The Opportunity

Our Lysaght business is seeking a full-time, office-based Customer Service Representative / Showroom Sales Consultant to join our Coffs Harbour team. Proudly Australian-made since 1921, Lysaght manufactures and markets steel building products that have shaped our nation — from corrugated roofing on homes to large commercial and industrial projects. Our product range includes COLORBOND® steel roofing, wall cladding, rainwater goods, fascia and gutter systems, fencing, carports and patios.

As a Customer Service Representative / Showroom Sales Consultant, you'll be the face of Lysaght for our customers, both over the phone and in our showroom. You'll provide advice and solutions, manage orders and quotations, and ensure an exceptional customer experience every time. With the support of a strong leadership team, you'll also have opportunities to grow your skills and career at BlueScope.

What Will You Do?

Working with a friendly, inclusive team, you'll:

• welcome and assist customers in our showroom with product advice and solutions
• handle sales and service enquiries via phone and email
• enter customer orders accurately and efficiently into our systems
• manage quotations and follow up enquiries to convert into sales opportunities
• collaborate with internal teams such as marketing, warehouse, and sales, to meet customer needs around specifications, packaging and delivery timelines
• look for ways to continuously improve the customer experience and value proposition

More About You

You'll bring a positive attitude and eagerness to learn, along with:

• previous experience in customer service, showroom sales, or a similar environment
• strong attention to detail with the ability to manage multiple tasks at once
• a customer-first mindset with strong problem-solving skills
• proficiency with MS Office and computer systems
• experience with, or comfort learning to, analyse plans and specifications to prepare estimated material requirements, using our internal CAD system to generate designs and quotations

Why BlueScope

As we're creating strength for the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team. At BlueScope, you'll:

• Learn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.
• Create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions and make things happen.
• Experience connection and care. Experience a positive, inclusive work environment where we look out for each other's safety and wellbeing.
• Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do.

At BlueScope, we offer work-life flexibility through our B-flex program. We're committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We encourage Women and First Nations people to apply. We're passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.

It's an exciting time in our history as, together, we work towards Our Purpose: "We create and inspire smart solutions in steel, to strengthen communities for the future."

Join us, creating strength for the future.