Sales & Operations Manager - Hampton Inn Webster, NY

Sales & Operations Manager

Location: Hampton Inn Webster, NY

Reports To: General Manager

Job Summary:

The Sales & Operations Manager is responsible for driving revenue through sales efforts while overseeing daily hotel operations to ensure exceptional guest experiences. This role requires a dynamic leader who can balance proactive sales initiatives with efficient operational management, ensuring the hotel meets its financial and service goals.

Key Responsibilities:

Sales & Revenue Generation:

• Develop and implement strategic sales plans and be the Liaison between Brand Sales and Hotel
• Participate in RevMAX to achieve revenue goals.
• Identify and pursue new business opportunities in corporate, group, and leisure markets.
• Maintain strong relationships with key accounts, travel agents, and local businesses.
• Conduct site visits, sales calls, and networking events to promote the hotel.
• Monitor market trends and competitor activity to adjust sales strategies accordingly.
• Manage social media and online marketing efforts to enhance hotel visibility.

Operations Management:

• Assist in overseeing front desk, housekeeping, and maintenance departments to ensure smooth daily operations.
• Support the General Manager in staffing, training, and performance management of hotel employees.
• Ensure adherence to brand standards and hotel policies to achieve Green Zone Brand Status.
• Handle guest inquiries, complaints, and feedback to enhance guest satisfaction.
• Monitor inventory, ordering supplies as needed to maintain operational efficiency.

Qualifications & Requirements:

• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
• Minimum of 2-3 years of experience in hotel sales and/or operations.
• Strong leadership and communication skills with the ability to motivate teams.
• Experience required with HGI hotel systems (PEP, Grow, R&I etc.)
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.
• Goal-oriented with a proven track record of achieving revenue and operational targets.

Benefits:

• Competitive salary with performance-based incentives.
• Health, dental, and vision insurance options.
• 401(k) retirement plan
• Paid time off and hotel employee discounts across the Brand and BlueSky Hospitality Solutions Portfolio of Hotels.
• Opportunities for career growth and professional development.