Sales Development Representative Team Leader - Remote Eligible

Sales Development Team Leader

You are a leader who thrives on both personal achievement and team success. As a Sales Development Team Leader at Booksy, the largest and fastest-growing booking platform for beauty services, you will play a dual role: not only will you drive your own pipeline and results as an SDR with a reduced personal target, but you will also manage and coach a pod of 2–3 SDRs to success. You'll lead from the front, setting the standard for what "great" looks like and fostering a supportive, high-performance culture within your team.

You'll be working with a company that is in the business of helping people thrive and feel fantastic. This means empowering entrepreneurs to build successful businesses while supporting their customers in arranging their "me time" moments. In this role, you'll balance hands-on prospecting with leadership responsibilities such as coaching, reporting, and performance management. This isn't just a job; it's an opportunity to build a team, develop talent, and directly contribute to our global growth.

Here's how you'll make an impact:

• Sales Development (individual contributor)
• Actively follow up on inbound inquiries to qualify and convert them into sales opportunities.
• Conduct outbound cold calls, email outreach, and social selling to generate new business opportunities.
• Reactivate lapsed customers and closed-lost opportunities with tailored outreach strategies.
• Manage and report on your pipeline, ensuring all leads are worked effectively in Salesforce.
• Meet and exceed your reduced monthly target.
• Team Leadership & Coaching
• Lead a pod of 2–3 SDRs, supporting their day-to-day activity, development, and performance.
• Conduct regular 1:1s and call coaching sessions to improve skills, confidence, and conversion.
• Motivate and inspire the team to hit and exceed KPIs, fostering a culture of accountability and collaboration.
• Provide structured onboarding and training for new team members in your pod.
• Act as the first escalation point for questions, issues, and challenges.
• Work closely with the Sales Manager to report on team performance, share insights, and recommend improvements.
• Lead by example – consistently demonstrating best practice in outreach, pipeline management, and customer engagement.
• Collaboration & Reporting
• Align closely with sales and marketing teams to ensure alignment of strategies and messaging.
• Provide regular updates on campaign results, lead quality, and conversion metrics.
• Maintain accurate records in CRM, tracking every interaction and lead progression.
• Excellent management of your pipeline and ensure each lead is worked effectively by following the prescribed contact strategy.