Senior Tech Sales Support Specialist, EP

Senior Tech Sales Support Specialist, EP

Work mode: Remote in Country

Onsite Location(s): Maple Grove, MN, US, 55311

Additional Location(s): US-MN-Maple Grove

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing – whatever your ambitions.

About the Role

Provide industry-leading technical and clinical support to U.S. Boston Scientific Electrophysiology (EP) field personnel and other internal customers. Help our customers use our products by providing immediate, accurate, and up-to-date information regarding the current EP products and systems, through assisting in troubleshooting, problem solving, and assessment of product operation.

Your Responsibilities Will Include:

• Provide top technical and clinical support to U.S. Boston Scientific Electrophysiology (EP) field staff and internal clients through various channels (phone, chat, email), Monday–Friday, for an eight-hour shift during the hours of 6:30am–5:00pm CST.
• Handle stressful inquiries/situations to ensure positive results.
• Assess product performance and recommend system improvements using advanced troubleshooting and in-depth product and clinical expertise.
• Train and support EP personnel via calls, written communications, and field assistance.
• Document and evaluate inquiries, comments, and concerns; identify quality-related product complaints.
• Maintain proficiency in all current and upcoming products plus industry knowledge, including investigational studies.
• Lead, coach, review work, and mentor less experienced or new staff.
• Develop business processes, maintaining the knowledge base, and creating peer training materials.

Qualifications:

Required qualifications:

• At least three years of direct experience in Electrophysiology (EP) or relevant clinical practice, with a strong familiarity with FARAPULSE and OPAL technical and clinical troubleshooting.
• Proven expertise in technical problem solving, coupled with a demonstrated commitment to advocating for and empathizing with our U.S. Boston Scientific Electrophysiology (EP) field personnel and internal customer.
• Extensive experience in troubleshooting and providing clinical guidance within an Electrophysiology (EP) laboratory setting.
• Ability to work independently with minimal supervision, maintain organization, and consistently deliver results on schedule.
• Exhibits adaptability and flexibility, effectively contributing to a newly established team within a rapidly expanding division.
• Able to work with ambiguity and incomplete information.
• Recognizes opportunities for improvement and recommends effective solutions.
• Displays enthusiasm for Electrophysiology (EP), acknowledging the positive impact our products have on both patients and healthcare professionals.
• Successful remote work from a dedicated home office; remote experience preferred.