Senior Sales Support Professional - Remote Eligible

Senior Sales Support Professional

Become a part of our caring community and help us put health first. The Senior Sales Support Professional reports to the Associate Director, Sales Support. You will provide licensing, credentialing and other administrative sales support to the internal Innovative Financial Group (IFG) Call Center.

The Senior Sales Support Professional includes typical responsibilities that are not limited to:

• Establish and accomplish standardized contracting and licensing processes for IFG, a carrier-agnostic brokerage owned by Humana MarketPoint.
• Licenses and appoints all agents and documents and implements all related processes across all IFG Operations departments.
• Subject matter expert in licensing, contracting, and onboarding agents in the Medicare industry.
• Answer internal and customer inquiries.
• Communicate with staff from other areas in the organization to confirm the status of requests and resolve customer complaints.
• Maintain up-to-date documentation and reporting.
• Begin to influence department's strategy.
• Exercise considerable latitude in determining goals and approaches to assignments.

Use your skills to make an impact.

Required Qualifications:

• Experience in licensing, contracting, and onboarding agents
• Experience in the Medicare industry
• 3 or more years of experience in sales and/or insurance support
• Experience with process documentation and improvement
• Experience with problem solving and analytical thinking
• Experience handling support requests from a variety of different channels and deadlines with attention to detail
• Experience resolving issues and requests by phone, email, and chat

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours: 40

Pay Range: The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $71,100 - $97,800 per year. This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits: Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 03-05-2026

About us: Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer: It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.