✨ About The Role
- The Sales and Service Technician role is a hybrid position that combines customer service and basic vehicle service tasks.
- The technician will spend approximately 75% of their time on customer service and sales, and 25% on performing basic vehicle services.
- Responsibilities include assessing customer needs, recommending products and services, and ensuring timely completion of services.
- The role may involve assisting the store manager or acting as Manager-On-Duty in certain situations.
- This position serves as a key pipeline for future career growth within Firestone Complete Auto Care.
âš¡ Requirements
- The ideal candidate will have a strong customer service orientation and the ability to assess customer needs effectively.
- A background in automotive services or a willingness to learn about vehicle maintenance will be beneficial for success in this role.
- Candidates should be adaptable, able to switch between customer interaction and technical service tasks seamlessly.
- Strong communication skills are essential for resolving customer issues and ensuring satisfaction.
- A proactive attitude towards learning all aspects of store operations will help in career growth within the company.