✨ About The Role
- The Sales and Service Technician role is a hybrid position that combines customer service and basic vehicle service tasks.
- The technician will spend approximately 75% of their time on customer service and sales, and 25% on performing vehicle services.
- Responsibilities include assessing customer needs, recommending products and services, and ensuring customer satisfaction.
- The role serves as a pipeline for future career growth within Firestone Complete Auto Care.
- The technician may assist the manager or act as Manager-On-Duty in certain circumstances to support development.
âš¡ Requirements
- The ideal candidate will have a high school diploma and a willingness to learn about vehicle services and customer interactions.
- Strong customer service skills are essential, as the role involves assessing customer needs and resolving issues.
- A proactive attitude towards learning all aspects of store operations will contribute to success in this position.
- Flexibility to switch between customer service and basic vehicle service tasks is important for this hybrid role.
- Candidates should be comfortable working in a team environment and supporting store management as needed.