✨ About The Role
- Jewelry Consultants will guide customers through the purchasing process, utilizing their product knowledge and sales strategies to create personalized experiences.
- They will manage a high volume of sales leads through various communication methods, including email, live chat, and phone calls.
- The role involves proactively assisting customers in the showroom, ensuring a luxury experience reflective of the brand's values.
- Post-sale appointments will be conducted to assist customers with inquiries related to pickups, exchanges, and resizing.
- The position requires the ability to review customer feedback and work with leadership to improve the overall customer experience.
âš¡ Requirements
- The ideal candidate has a strong passion for providing exceptional customer service and goes above and beyond to ensure a memorable experience for each customer.
- They are driven to exceed sales goals and thrive in a fast-paced environment, demonstrating a competitive spirit and a desire to achieve.
- Attention to detail is crucial, as they understand that the little things matter when assisting customers with significant purchases.
- Excellent communication skills are essential, allowing them to interact effectively with customers and team members through various channels.
- A collaborative mindset is important, as they will work closely with others to create a positive and supportive team environment.