Sales Support Executive

Sales Support Executive

We exist to create positive change for people and the planet. Join us and make a difference too!

Job Title: Sales Support Executive

Location: London (Covent Garden), Hybrid working with 1 days per week in the office

Full time, Permanent

We are looking for a Sales Support Executive to join our Distributor Sales Team within our International Sales Team.

As a Sales Support Executive, you will be delivering BSI Standards sales in defined territories by winning new business and at the same time maintaining existing accounts against the set target.

The successful jobholder will provide in-time support to assist sales members from both teams to complete sales activities, monitoring pre and after-sales communications to and from customers and among internal departments at BSI, and providing monthly and quarterly reports. Liaise with local sales and marketing teams and provide them with up-to-date product information.

Our head office is based in The Acre, a landmark office building in the heart of Covent Garden. We occupy two levels designed to foster collaboration, support hybrid working, and promote wellbeing, creativity, and productivity. The Acre also sets new benchmarks for sustainability. It is solar-powered, fully electric, and built with environmental impact in mind. The building has achieved BREEAM Outstanding and NABERS 4.5-star certifications, supporting our journey to net zero.

Key Responsibilities:

• Deliver all support as required by the teams and approved by the Head of the teams.
• Manage inboxes related to orders, customer queries and complaints.
• Support Distributor Sales Team and the International Sales Team (Deal processing, Information update, Trial set-up, Usage Report, Submitting Subscription details, create basic sales report)
• Support the Head of the teams with basic admin tasks when required.
• Provide clear monthly reports upon request to the Head of the teams.

What We Are Looking For:

• Degree level, equivalent education, or proven experience in working within a customer service or sales environment.
• Experience dealing with customer complaints.
• Strong Administration and organisation experience.
• Knowledge of SAP is beneficial.
• Have basic products and services knowledge and functionalities.
• Approachable mentality and can-do attitude
• Stakeholder management - Internal, Clients, distributors.
• Able to maintain and further develop a positive relationship within supporting teams
• Excellent verbal and written communication skills as well as good interpersonal skills
• Self-motivated and adaptable to be able to work with minimal supervision

What We Offer!

We offer a highly competitive starting salary with 27 days annual leave with the opportunity to increase this to 30 days, company-paid private medical insurance, an excellent company-contributed pension scheme, and a wide range of flexible benefits that you can tailor to suit your lifestyle. Plus, as we're situated just above Gunnersbury Tube station it makes for an easy commute, or you can use the free on-site parking if you'd prefer to drive.

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives. Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments. Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs. Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society's critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.