Sales Operations Officer - Ethiopia

Sales Operations Officer

Burn is looking for a Sales Operations Officer who will play a crucial role in ensuring that the sales team is operating efficiently and effectively and that the company is achieving its sales targets.

Duties and Responsibilities

• Sales data reconciliation - Ensure sales data (registration, manual Sno tracking docs & payment reference) is fully filled in the appropriate systems & work with SOM to follow up on the reconciliation of any missing data.
• Monitor the productivity of all sales agents in the field across all channels in their market daily via available dashboards & against established metrics. Share a weekly productivity report with the SOM & commercial team.
• PJP - Shall ensure all PJPs in their market (Sales agents, Team leaders & Territory Sales Managers) are filled & approved by the relevant supervisor. Shall consolidate this data & share relevant reports with SOM & the commercial team.
• PJP adherence - Ensure PJP monitoring is ongoing for all agents in their markets & relevant reports are being submitted by supervisors. Shall share PJP performance reports for their market with the SOM in the relevant formats/templates.
• Remuneration structure administration - Ensure performance data is filled for all dashboards in their market & up to date as per SOP timelines. Shall ensure commission data is accurate (verify this with RSM/TSM/TLs) before sharing performance with SOM & commercial leads for approval for remuneration.
• Reconciliation & verification of spend on trade activities - Shall ensure trade spend is only issued against approved PJPs. Will manage the reconciliation of trade spend in their markets by TLs, TSMs & RSMs monthly & prepare relevant reports for the SOM & commercial leads as per the relevant SOPs (not later than 30 days after the end of the month). Rationalization of trade spend (maker checker system).
• Training gaps analysis – Through data analysis, shall support the training officer, TSM & RSM in the country to identify training gaps within the commercial teams.

Skills and Experience:

• A bachelor's degree in business administration, finance, marketing, or a related field is typically required.
• Previous experience in sales operations, sales support, or a related field is often required. The specific years of experience required can vary, but employers typically seek candidates with at least 5 years of relevant experience.
• Excellent interpersonal skills and good at working with others, as this role will involve a lot of coordination & interfacing with other teams.
• Understanding of sales processes and methodologies, such as lead generation, pipeline management, forecasting, and deal closure.
• Familiarity with sales metrics and key performance indicators (KPIs) to track and analyse sales performance.
• Strong analytical skills and the ability to work with large datasets to identify trends, patterns, and insights related to sales performance.
• Proficiency in using data analysis tools like Excel, CRM systems, and business intelligence software to create reports and dashboards for sales teams and management.
• Proficiency in working with Customer Relationship Management (CRM) systems, such as Salesforce, HubSpot, or Microsoft Dynamics, to manage and track sales activities, customer interactions, and pipeline data.
• Familiarity with other sales-related technologies, such as sales automation tools, data analytics platforms, and sales forecasting software.
• Excellent verbal and written communication in English and local languages.
• Well-versed in the local country's geography, main languages and culture.

Candidates who meet the necessary role qualifications and experience can apply for the role by filling in the required information and uploading an English-language PDF version of their CV or Resume. BURN is an equal-opportunity employer that is committed to creating the best workplace in the world. Qualified Female candidates are highly encouraged to apply. BURN does NOT charge applicants or candidates any form of fees at any stage of the entire recruitment or onboarding process.