Inside Sales Specialist

Inside Sales Specialist

Simco-Ion, located in Alameda CA, is an Illinois Tool Works' company. We are the world's largest manufacturer of ionization and process monitoring products. Since 1936, we've been providing solutions for electrostatic issues in a wide range of industries, such as semiconductor, life sciences, and advanced display. The ideal candidate will live near our Alameda CA, or Hatfield PA location however flexible on remote work locations as well. Simco-Ion offers a competitive salary and sales incentive. Our comprehensive benefits package includes health, dental, life, 401 w/match and more.

Position Summary

We are seeking a highly motivated, detail oriented Inside Sales Specialist to join our U.S. Sales team. This role is responsible for supporting accounts within the Americas, providing partner support and direct line of support to our Sales Team. The ideal candidate will possess a strong sense of urgency, exceptional communication skills, and the ability to build trusted relationships across a variety of partners and internal stakeholders. Success in this role requires a commitment to data accuracy, proactive problem-solving, and a collaborative spirit. This position works closely with Account Managers, Marketing, and Customer Service to ensure customer needs are met with efficiency and care. If you are energized by technology, thrive in a fast-paced environment, and are passionate about delivering best-in-class customer support, we want to hear from you. This is a hybrid position. Frequency of in office days is dependent on employee proximity to either the Hatfield, PA or Alameda, CA office.

Responsibilities

• Serve as the primary point of contact for customer inquiries, ensuring timely and accurate responses
• Manage end-to-end sales support processes, including quoting, order entry, and post-sale follow-up needs
• Cross functional collaboration with domestic and international manufacturing sites
• Qualify and process inbound leads; collaborate with Sales Managers on sales strategy
• Maintain and update account information and opportunities in Salesforce
• Track and manage order status, proactively communicate timelines, and coordinate shipments to ensure on-time delivery
• Generate weekly open order reports for key customers
• Coordinate RMAs (Return Merchandise Authorization) process with Customer Service team
• Support marketing campaigns and trade shows as needed
• Deliver actionable insights and reporting related to backlogs, lead times, and sales trends
• Sales analytics for customer trends and opportunities
• Support inquiries from the sales team

Position Qualification Requirements

• Education: High school diploma or equivalent required; bachelor's degree preferred
• Experience Skill: Minimum of 5 years' experience in sales, inside sales or a customer-facing administrative role
• Proven ability to manage multiple priorities with speed and precision
• Highly skilled in data entry with exceptional attention to detail
• Strong interpersonal skills with the ability to build trust and rapport with partners and colleagues
• Experience working in ERP systems; Salesforce experience strongly preferred
• Must be proficient in Microsoft Excel and PowerPoint
• Self-starter with a solutions-oriented mindset and a collaborative approach

Other Requirements and Conditions

Physical/visual activities or demands that are commonly associated with the performance of the functions of this job. While performing the duties of this job, the employee is constantly required to talk, hear, twist/turn, reach outward, handle/manipulate and grasp objects, stand, walk, and bend. Employees will frequently reach above shoulders and occasionally climb or squat. The employee must carry up to 10 pounds constantly and up to 50 pounds occasionally and push and pull up to 10 pounds constantly and up to 50 pounds occasionally. Specific vision abilities required by this job include concentrated attention, close vision, far vision, depth perception, color vision, and the ability to bring objects into sharp focus.

Working conditions are commonly associated with the performance of the functions of this job. 100% Typical Office Environment Limited Travel approximately 5% or less overnight travel.

Machines, tools, equipment and work aids that may be representative but not all inclusive of those commonly associated with this position: Office equipment, cell phone, desk phone, laptop, printer, copier, scanner.

License(s)/Certification(s) Required: Driver's License

Compensation Information: $34–$44 hourly compensation depending on qualifications and regional cost of living.