Sr. Sales Capture Executive - Contact Center/customer Service Business Development

Sr. Sales Capture Executive

Accenture Song accelerates growth and value for our clients across industries through sustained customer relevance with emerging channels, technologies, and models tied to the ever-changing needs and preferences of business-to-business and business-to-consumer customers. Our capabilities span ideation to execution: growth, product, and experience design; technology and experience platforms; creative, media, and marketing strategy; and campaign, content, and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at speed through the potential of imagination, technology, and intelligence.

You are a growth-focused sales professional who has successfully created positive impact through year-on-year business expansion. You know and have run all phases of a sales cycle, including qualification, sales pursuit, and close by applying deep sales process and technical expertise. You develop relationships with key buyers and decision-makers at new and existing clients by utilizing a differentiated roadmap and framework leveraging the latest cloud-based technologies.

As a Sr. Sales Capture Executive, you will be responsible for shaping, selling, and closing large deals that are single or multi-service. Close sales opportunities resulting in profitable sales growth by leading opportunities from qualification to deal close using deep sales process skills and expertise in Accenture's offerings. The senior sales capture professional will play a role in originating opportunities in addition to qualifications, shaping, selling, negotiating, and closing.

The work:

• Originate, qualify, and close new opportunities for Accenture with our clients across our Customer Operations and Customer Transformation
• Work with Accenture Song Industry leadership teams to develop and deliver new business through trust and value-led relationships with the key client stakeholders responsible for key initiatives and play the role of a trusted advisor
• Develop global Customer Operations and Customer Transformation strategies for Accenture Song clients including leading the team performing rigorous analysis to identify potential value creating opportunities, creating the business case and developing the requirements to implement the strategy
• Be a thought-leader in Customer challenges, trends, solutions, economics, and related qualitative & quantitative aspects, and help Industry Leads in creation of a digital value architecture
• Develop requirements to ensure Customer Operations and Customer Transformation vision and recommendations translate to (and leverage) Accenture Song assets, products, and services
• Defining high-level Customer Operations and Transformation architectures and applying digital commerce best practices to support strategy recommendations
• Lead client assessment portion of strategy engagements, develop cohesive conclusions and present key findings at the executive level
• Provide strategy development and solution development to support new business activities and existing client relationships
• Create solutions to complex technology business problems/opportunities requiring in-depth knowledge of client buyer needs
• Travel may be required for this role. The amount of travel will vary from 25 to 100% depending on business need and client requirements.

What you need:

• Minimum of 8 years of professional services in Customer Operations and Customer Transformation to include developing large-scale strategy for global solutions for Fortune 500 clients, including requirements definition and implementation
• Minimum of 8 years of client-facing Sales Pursuit Management experience, including but not limited to, G2000 clients
• Minimum 5 years experience with Delivery and/or Sales capture of Customer Operations and Transformation solutions such as Contact Center, Call center, etc.
• Minimum of 2 years' experience in direct sales with quota preferably in excess of $10M+
• 2+ years experience coordinating across cross-functional teams, including but not limited to, solution architects, practice leads, legal, pricing, business operations, etc., to drive sales capture efforts, ensuring seamless collaboration throughout the sales cycle while managing components outside direct control

Bonus points if you have:

• Experience with C-Level client relationship building and relationship management
• Proven ability to operate within a team-oriented environment
• High energy level, focus, and ability to work well in demanding client environments
• Excellent communication (written and oral) and interpersonal skills
• Strong leadership, problem-solving, and decision-making abilities
• Have been first chair on selling Contact Center deals in excess of $10M
• Previous experience with closing $20M+ deals involving the areas of significant process change, technology implementations, process outsourcing technology outsourcing in customer success/customer service
• Core management consulting skills including:
• Executive & Digital Leadership Workshop facilitation
• Client interviews/focus groups
• Run end-to-end digital sales cycles (origination -> solution -> close)
• Experience working with & jointly going to market with strategic vendors (software/channel/technology)
• Understanding on Contact center technologies such as Amazon Connect, Genesys, NICE, etc.
• Bachelor’s degree

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New Jersey, New York, or Washington as set forth below.

Role Location Annual Salary Range

• California $136,800 to $237,600
• Colorado $136,800 to $237,600
• District of Columbia $136,800 to $237,600
• Illinois $136,800 to $237,600
• Minnesota $136,800 to $237,600
• Maryland $136,800 to $237,600
• New York/New Jersey $136,800 to $237,600
• Washington $136,800 to $237,600

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities.

Equal Employment Opportunity Statement Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law. Accenture is committed to providing veteran employment opportunities to our service men and women.

Requesting An Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll-free at 1 (877) 889-9009, send us an email, or speak with your recruiter.

Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c