Team Lead - Estate Sales And Online Auctions

Part-Time Team Lead - Estate Sales And Online Auctions

Caring Transitions of Norwalk, CT is looking for a Part-Time Team Lead - Estate Sales and Online Auctions to join the team in our Norwalk office. The Team Lead will assist with setting up and executing estate sales (online or in-person) and liquidations offered by Caring Transitions to clients. This position is eligible to transition to full-time as needed by the business and as determined by the Owner.

Caring Transitions of Norwalk, CT helps make smooth and stress-free transitions for seniors from one living situation to another. We specialize in relocation, downsizing and estate sales. Caring Transitions is a senior relocation, downsizing and liquidation service organization dedicated to being the most trusted and compassionate national provider of these services to aging clients and their loved ones as the transition through various life stages, providing peace of mind. We're hiring awesome Part-Time Team Members. If you want interesting, meaningful, hands-on part-time work, we would love to talk to you about joining our team.

Position Summary

The Team Lead - Estate Sale and Online Auctions primary responsibilities include (but are not limited to); managing the client relationship from consultation to job completion; follow-up and resolving of customer complaints; conducting of in-home and/or on-site consultations; execute contracts and deposit down-payments received before close of each business day; supervise on-site training of new hires; conduct performance reviews, on-going training, coaching and performance management of current employees; cultivate and foster a cohesive team environment by express, modeling and reinforcing the company culture and high customer service/solution based standards.

Roles and Responsibilities

Improving the operational systems, processes and policies in support of company goals

Serves as Manager-On-Duty during all liquidations, estate sales and move projects

Supervises team in the organizing and sorting of household items for distribution, liquidation, donation, resettle and move

Manages cash bags and appropriates the necessary funds for all cash registers

Manages all facets associated with the packing/unpacking, settling/resettling, liquidation and move of household items (including all on-site employees)

Works with and supports the team to ensure projects are run with precision and efficiency from start to finish

Emails record of all financials to Owner at the end of each work day

Other responsibilities as needed

Qualifications & Skills

Associates Degree or higher from an accredited institution

Minimum of two (2) years of operational supervisory/management experience

Ability to manage a team in a fast-paced and unique work environment

Proven experience working cross-functionally with sales, marketing, finance and project teams

Exceptional knowledge of Microsoft Windows, including Word, Excel and PowerPoint

Experience with estate sales or online sales preferred

Additional Qualifications

Outstanding interpersonal skills and a collaborative management style

Commitment to superior professional ethical standards

Strong planning and organization skills with an eye for attention to detail