Sales Development Representative

Sales Development Representative

Location: Telford, on site

Contract: Perm, full time

About the role

The role plays a key part in driving business growth by proactively engaging with new and existing B2B customers while working closely with internal teams to ensure a seamless customer experience. The position supports lead generation, opportunity development, and ongoing account activity while acting as a central link between sales, marketing, operations, and customers.

A core focus of the role is to build and maintain strong relationships with existing and new customers, including installers, contractors, distributors, and wholesalers, acting as a trusted point of contact and identifying opportunities to support sales growth and long-term partnerships.

As a Sales Development Representative you'll be responsible for:

• Daily collaboration for lead and opportunity handover or follow up, regional knowledge, information exchange, and support.
• Collaboration on lead generation campaigns, marketing campaigns, identified opportunities from customer events.
• Handling complex product queries, troubleshooting, and issue resolution.
• Order tracking, deliveries, and stock availability.
• Invoicing and credit control queries.

To be successful in the role, you should:

• Demonstrate excellent verbal and written communication skills.
• Possess previous experience in business development and cold calling (B2B).
• Be resilient, adaptable, with attention to details.
• Learn quickly and understand technical product information related to heating and cooling systems to support cross- and up-selling.
• Have good command of computer / MS Office.
• Collaborate effectively and support the objectives of the external sales team.
• Work independently, take initiative, and manage your own workload efficiently.
• Speak fluent English.

What we offer

• Base salary + sales bonus
• Pension scheme
• 25 days of holiday + bank holidays
• Life Insurance
• Comprehensive onboarding training
• Small but supportive team

About us

Viessmann is a global leader in sustainable climate and energy solutions, dedicated to creating living spaces for future generations. Now proudly part of the Carrier group, Viessman combines innovative technology with a strong commitment to environmental responsibility, driving sustainability and comfort.

With a comprehensive portfolio that includes heating, cooling, ventilation, and energy systems, Viessmann serves residential, commercial, and industrial markets across the world. They continue to shape the future of energy efficiency through smart, integrated solutions that drive sustainability and comfort.

Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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