Accutrade Sales Specialist - Remote Eligible

Be Essential At Cars Commerce

At Cars Commerce, we're fanatical about simplifying everything about car buying and selling. We do right by our customers and consumers to better connect the industry with simplified and tierless technology to enhance, measure and drive local automotive retail. Whether through our No.1 most recognized marketplace, Cars.com, our industry-leading digital experience, Dealer Inspire, our trade and appraisal technology, AccuTrade, our reputation-based digital wholesale auction marketplace, Dealerclub, or our new Cars Commerce Media Network, Cars Commerce is essential for success in the automotive industry.

No one ever travels alone here: at its core, Cars Commerce is collaboration. In fact, it's built into the very fabric of our shared values. We like to say we Rise Together – putting people at the center of what we do, from consumer to customer to community. Life at Cars Commerce makes it easy when we share the ethos to be Open to All, encouraging open-minded communication because we know diverse thinking yields better outcomes. But critical to our success is Caring to Challenge and Taking Ownership, fueling a competitive spirit in a respectful environment where we think about tomorrow but act today. At our foundation, we have integrity, Doing the Right Thing, even when it's hard. It's our shared commitment to these values that makes Cars Commerce a place where growth becomes not only possible, but downright unavoidable.

But don't take our word for it. As a U.S. News & World Report Best Company to Work For in 2024, we're obsessive about the employee experience. We are among the top 20% being declared "Best" of our industry based on six critical factors that are important to employee wellbeing, like quality of pay, benefits, work life balance and more.

About This Role

This role focuses on building and maintaining strong client relationships by delivering exceptional service and strategic guidance on AccuTrade products. The position involves driving customer retention and growth through performance reviews, issue resolution, and aligning solutions with client business goals. Success requires proven sales expertise in the automotive industry, strong communication skills, and the ability to manage major accounts while promoting AccuTrade's market presence.

Responsibilities

• Develop and implement strategies with the sales representative to retain and nurture relationships with existing customers.
• Schedule monthly performance reviews with existing clients. Analyze using Cars Commerce dealer performance reports, dashboards and benchmarks.
• Manage complaints on AccuTrade products and follow up with customers.
• Participate in the Cars Commerce escalation process for AccuTrade products when customers feel/need to get a support request prioritized or when they feel SLA is not met.
• Act as a trusted advisor to customers, offering AccuTrade service that align with their business implementation.
• Define and track KPIs to assess the effectiveness of the AccuTrade customer engagement with the product.
• Understand the competition.
• Build and maintain strong, long-term customer relationships through regular communication and exceptional customer service.
• Develop strategic plans to promote AccuTrade service, increase market share, and achieve sales targets.
• Nurture prospects and facilitate the proposal process.
• Participate in AccuTrade delivery.
• Update sales CRM every day, participate in a weekly session with the sales director and participate in AccuTrade product sessions.

About You

• 5+ years in media and industry relations with strong existing relationships within the automotive category with proven success in managing industry relations working with executive leadership teams
• Experience in direct sales within the automotive industry
• Proven experience in managing major accounts
• Previous experience as a sales representative or in a sales management position
• In-depth knowledge of current automotive business buy and sales processes
• Ability to work cross-functionally and align teams to work towards common goals
• Ability to develop and maintain long-term customer relationships
• Excellent communication and presentation skills for effective product demonstrations
• Proven closing skills and objection handling
• Excellent time management and the ability to prioritize tasks
• A valid driver's license and a clean driving record
• Availability to travel as needed to meet with clients or attend auto shows or any events.

Preferred:

• 5+ Years Automotive industry expertise
• Bilingual: French/English
• Established OEM relationships
• Hands-on experience in used vehicle acquisition
• Website & Trade-in funnel optimization
• Bridge between Digital & Physical sales channels
• Market pricing intelligence analytics
• Change management & adoption strategy
• Ability to use CRM & Google suite
• Competence in using data analysis reports to spot AccuTrade trends and optimize performance of dealerships
• Leadership with the ability to inspire and motivate a sales team.
• Flexibility and adaptability to work in a rapidly changing environment.

In this spirit of pay transparency, we are excited to share the compensation for this role. The range is expressed as total target compensation (base salary + variable). If you are hired at Cars Commerce, your total target compensation will be determined based on factors such as skills and/or experience. If the range is close to what you're seeking, then we encourage you to apply and learn more about the total compensation package and benefits for this position. Total Target Compensation Range $105,500.00-131,900.00

Our Comprehensive Benefits Package includes:

• Medical, Dental & Vision Healthcare Plans
• New Hire Stipend for Home Office Set-Up
• Generous PTO
• Refuel - a service based recognition program where employees receive additional paid time away to learn grow and reset
• Paid Holidays, Floating Holiday, Volunteer Day, Recharge Day

Learn more about our Benefits, Perks, & Culture on our LinkedIn Life Pages!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. California Applicants: review our California Privacy Policy for Applicants. For current employees, please review our California Privacy Policy for Employees.